2019 Exhibitors





For the past 27 years, Catalyst has leveraged technology to transform and improve the way municipalities deliver services to their constituents. Most recently, Catalyst worked with the City of Chicago to modernize the city’s 20-year-old 311 system. The cloud CRM solution improved departmental business processes by moving the city from manual processes to digital, but also brought automated service request updates, a native mobile application, and an interactive community portal to Chicago residents.
  
 

Catalyst Consulting Group, Inc.


211 W Wacker Drive
Suite 450
Chicago, IL   60606


Tel: (312) 629-0750


www.catconsult.com

 

BOOTH # 7

 

Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Migration and Conversion
  • Data Security
  •  


  • Dispatch Solutions
  • Document Imaging/ Management/ Digitization
  • e-Billing/Web Presentment
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Payment Processing/Solutions
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Social Media
  • System Integrators
  • Total Solutions Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management







  • Citibot makes 311 accessible to all citizens so that they can send a text message to quickly get a question answered, make a citizen request, or send a message directly to local government and get an instantaneous response. Our technology responds in real time, anytime, to all citizens so that local governments can scale up customer service and be more accessible to all residents.
      
     

    Citibot


    176 Clarke Ave
    Charleston, SC  29412


    Tel: (843) 324-6167


    www.citibot.io

     

    BOOTH # 8

     

    Products & Services Provided:

  • Customer Engagement
  • Customer Service
  •  









    Strategically partnering with Fortune 500 companies as well as government entities since 1989, DATAMARK has the experience and knowledge to assist municipalities in implementing and optimizing contact center software and CRM platforms for a fully-functioning 311 project. Through reengineering services applied to outdated protocol and systematic procedures, DATAMARK has improved 311 operations. DATAMARK comprehends the complex nature of 311 calls, which are engulfed in valuable local information. While developing enhanced operations, DATAMARK has leveraged their insight of these 311 services to share critical findings and data with city officials, furthering the company’s commitment in helping cities and residents communicate with one another more effectively.
      
     

    DATAMARK, Inc.


    Anson Mills Building
    123 W. Mills Ave. Suite 400
    El Paso, TX  79901


    Tel: (915) 242-6187


    www.datamark.net

     

    BOOTH # 1

     

    Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider
  • Outsourcing
  • Customer Experience & Management Tracking
  •  


  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management







  • A Gold Salesforce partner, Incapsulate helps organizations realize true digital transformation. Specializing in cloud-based technologies, digital analytics, and mobile solutions, our clients range from the Fortune 500 to state & local governments. Incapsulate is a leader in Salesforce-based 311 CRM Solutions, helping cities such as Washington DC, Boston, Indianapolis and Dallas better serve their citizens and engage their communities through intuitive design, streamlined workflows, and real-time analytics.
      
     

    incapsulate


    1620 L St NW
    3rd Floor, Suite D
    Washington, D.C.  20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    BOOTH # 17


    Products & Services Provided:

  • Call Center Solutions
  • Call Management
  • Cloud Platform
  • Consulting
  •  


  • Customer Experience and Management Tracking
  • Dashboards
  • Data Management
  • Data Migration and Conversion







  • Established in 1991, LSA is one of the largest and fastest-growing professional language service providers. LSA’s full suite of language solutions helps companies across the globe meet business goals by serving the needs of their multicultural customers while delivering the best customer experience possible.LSA offers the following language services in over 200 languages: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, and Language Assessments. Call 800.305.9673 or visit www.lsaweb.com.

     

    language services associates, inc.


    455 Business Center Dr
    Ste 100
    Horsham, PA  19044


    Tel: (215) 2597000


    www.lsaweb.com

     

    BOOTH # 6


    Products & Services Provided:

  • Call Center Solutions
  • Interpretation and Translation Services
  •  









    Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service. 

    As a longtime partner to Government, Motorola provides platforms and cloud solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery to improve performance management and citizen satisfaction. We are helping people be their best in the moments that matter.
      
     

    motorola solutions, inc.


    175 Malachi Path
    Dallas, GA  30132


    Tel: (404) 402-6078


    www.motorolasolutions.com

     

    BOOTH # 5


    Products & Services Provided:

  • 911 Service
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  •  


  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Customer Service
  • Dispatch Solutions
  • Mobile Applications
  • Mobile Workforce Management
  • Permits and Licensing
  • Reporting
  • Work Flow
  • Work Management








  • NebuLogic, established in 1995, is an ISO 9001:2015 certified company that specializes in delivering
    comprehensive enterprise-class service, process, policy, marketing, sales and social automation
    solutions. Our solutions are deployed on cloud, on-premise and/or in hybrid environments and built
    using the next generation COTS (Commercial Off The Shelf) applications. We are honored to have
    maintained the record of delivering 100% of our solutions on-time and on-budget.
    We are excited about this opportunity to serve the City by providing the best-in- class and future-
    ready 311 CRM solution which meets the City’s objectives and goals for now and for the foreseeable
    future.
      
     

    nebulogic technologies


    5700 Granite Pkwy
    Suite 405
    Plano, TX  75024


    Tel: (972) 335-0699


    www.nebulogic.com

     

    BOOTH # 3

     

    Products & Services Provided:

  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Automatic Call Distributor (ACD)
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Contact Management
  • Custom Development
  • Customer Care Operations
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  •  


  • Customer Information Systems (CIS)
  • Customer Relationships Management (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Security
  • eCommerce
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Mobile Applications
  • Process Integrators
  • Project Management
  • Social Media
  • System Integrators
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management








  • QScend Technologies, Inc., is an industry leader in web-based CRM/311 software for local and county governments. Government entities and 311 call centers across the country use our enterprise citizen request management solution (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance.
      
     

    qscend technologies, inc.


    231 Bank Street
    Floor 2
    Waterbury, CT  06702


    Tel: (203) 757-6000


    www.qscend.com

     

    BOOTH # 15

     

    Products & Services Provided:

  • Call Center Solutions
  • Customer Relationships Management (CRM)
  • Help Desk
  • Mobile Applications
  •  


  • Mobile Workforce Management
  • Reporting
  • Work Flow
  • Work Management







  • Rock Solid Technologies™ is a software development company with headquarters in San Juan, Puerto Rico and offices in Austin, Texas, Raleigh, North Carolina, Santo Domingo, Dominican Republic, and Panama City, Panama. We have distinguished ourselves by the development of high-quality software solutions for public sectors in the Caribbean, the USA, and Latin America. Ranked as one of the leading Information Technology development companies, we have been recognized as a leading provider of custom-made applications using Microsoft Dynamics Business Applications.
      
     

    rock solid technologies


    912 Capital of Texas Hwy South
    Suite 180
    Austin, TX  78746


    Tel: (512) 347-9399


    www.rocksolid.com

     

    BOOTH # 19

     

    Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Asset Management
  • Automatic Notifications
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Cloud Platform
  • Collaboration Tools
  • Collections Case Management
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  • Customer Information Systems (CIS)
  •  


  • Customer Relationships Management (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Mobile Applications
  • Network Design
  • Performance Management
  • Permits and Licensing
  • Reporting
  • Service Queing
  • Social Media
  • System Integrators
  • Web Design/Support
  • Work Flow







  • SeeClickFix is an all-in-one 311 CRM solution to accept, route and manage resident requests. Collect the valuable data required to make effective decisions while improving public service communications. Get the facts and budget resources you need to design, deliver, and transform public services. Together, we'll build civic trust one request at a time.
      
     

    seeclickfix


    770 Chapel St
    3rd Floor
    New Haven, CT  06510


    Tel: (203) 752-0777


    www.seeclickfix.com

     

    BOOTH # 20

     

    Products & Services Provided:

  • Citizen Request Management
  • Customer Relationships Management (CRM)
  • Customer Service
  •  


  • Distributed 311
  • Resident Request Management
  • Work Flow
  • Work Management







  • As The Customer Engagement Company™, Verint® helps government organizations simplify, modernize, and automate citizen and customer engagement through our portfolio of market-leading customer engagement solutions. Available as cloud or hybrid solutions, our applications leverage the latest in artificial intelligence and advanced analytics technology to help organizations drive real business impact.
      
     

    verint


    175 Broadhollow Rd
    Ste 100
    Melville, NY  11747


    Tel: (800) 4837468


    www.verint.com

     

    BOOTH # 4

     

    Products & Services Provided:

  • Analytics
  • Business Intelligence
  • Call Center Solutions
  • Call Recording
  • Cloud Platform
  • Contact Management
  • Customer Engagement
  • Customer Experience & Management Tracking
  •  


  • Customer Relationships Management (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Gamification
  • Speech Analytics
  • Work Management







  • Wendia North America is a best-of-breed leader for 311/CRM offerings designed for cities, counties and 311 call centers, as well as offerings for all organizations for Service Management processes. Wendia’s mission is to help organizations improve and maintain excellent service levels at all points of the enterprise. POB 311/CRM enhances every interaction for improved transparency, greater efficiencies, and world-class customer service. POB 311/CRM solutions are deployed on Cloud, On-Premise, and/or Hybrid environments.
      
     

    wendia north america


    1955 West Grove Pkwy
    Ste 201
    South Jordan, UT  84095


    Tel: (801) 995-4100


    www.wendia.com

     

    BOOTH # 18

     

    Products & Services Provided:

  • Analytics
  • Asset Management
  • Automatic Notifications
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Consulting
  • Contact Management
  • Customer Engagement
  • Customer Relationships Management (CRM)
  • Customer Segmentation & Targeting
  • Customer Service
  • Customer Web Access
  • Dashboards
  •  


  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Facilities Management
  • Financial Management
  • Help Desk
  • Information Services and Capture
  • Knowledge Management
  • Mobile Applications
  • Mobile Workforce Management
  • Online Information Database
  • Process Integrators
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Service Desk Management
  • Work Flow
  • Work Management