Frequently Asked Questions

How do I register for the ENGAGE311 Conference?

If you are a utility, download the online registration form  and fill it out and send it via mail or e-mail to Amber Wiens, CS Week 311 Manager at CS Week. You may also register over the phone by calling 903-821-8721. Registration and check-in will be available on-site Sunday, May 17th 1:00 PM - 5:30 PM and Monday, May 18th, 7:30 AM - 1:00 PM.

How do I Sponsor or Exhibit at the ENGAGE311 Conference?

If you are a vendor and wish to attend the ENGAGE311 Conference, you must attend as a sponsor, exhibitor, or non-exhibitor. For more information on these opportunities, please email Amber Wiens, CS Week 311 Manager at

When do I pay for Conference?

Payment is due at the time of registration.

How should I pay for Conference?

You may pay by credit card or check using the registration form over the phone or by mail. If you need an invoice for approval purposes, please contact Amber Wiens.

What meals are included?

Continental Breakfast: Monday, Tuesday, and Wednesday
Breaks with refreshments: Monday, Tuesday, and Wednesday
Lunch: Monday, Tuesday, and Wednesday
Reception with light hors d'oeuvres and drinks: Monday and Tuesday

How do I get to the venue?

The Hilton Downtown Fort Worth is located at 815 Main St Fort Worth, Texas 76102. ENGAGE311 will be located on the Second Level of the hotel. More information on transportation and the venue is located on our Travel and Accommodations pages. Please contact us if you require any further information or assistance.

What about accommodations?

ENGAGE311 has set aside a discounted room block at the Hilton Fort Worth. To take advantage of this discounted rate and for more information on the hotel, please visit our Accommodations page. Do not hesitate to book your room as this block will fill up quickly and there are a limited number of rooms available at this venue.

What should I PACK?

All attendees are encouraged to dress business casual. Meeting rooms are generally kept cooler, so a sweater or light jacket may be useful during general sessions. Phoenix is also known as a walking city so don't forget to pack some comfortable shoes for your leisure time. We also recommend bringing plenty of business cards for networking and sponsor raffle drawings.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our event more enjoyable, please let us know at the time of registration on your form.

Delegate Substitutions and Cancellations

CANCELLATION POLICY: Cancellations received in writing by the registrar before May 1, 2020 will receive full refund of registration fees, less a $75 administrative processing charge. Cancellations received on or after May 1, 2020 will not receive a refund. Substitutions will be accepted. All eligible refunds will be processed after conference.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 821-8721