About CS Week 311

CS Week 311 encompasses a wide variety of educational venues, including the annual ENGAGE311 Conference and EXPO311 Hall, year-round webinars, annual Comparative and Technology Surveys, the CS Week 311 Award of Excellence and numerous networking and leadership opportunities for 311 and customer service center personnel.

CS Week 311 invites you to attend the annual ENGAGE311 Conference to learn from fellow experts, share successes and lessons learned, and find ways to improve your customer service center environment and engagement. This three-day premier educational conference provides both beginning and experienced 311 and customer service center industry leaders the opportunity to see new products and systems, network with industry peers and vendors, and advance your center. 



The mission of CS Week 311 is to provide a professional, unbiased environment for on-going discussion of current issues, forums for networking and sharing of innovative best practices that will advance customer service capabilities for current and prospective 311 municipal and governmental entities throughout North America.

Leadership Opportunities

CS Week 311 has a dozen steering committees that plan and present the ENGAGE311 Conference and work year-round to provide webinars, newsletters, face-to-face meetings and other discussion forums. CS Week provides administrative support for utility leaders who volunteer for these CS Week 311 committees. For more information and to get involved, contact Amber Wiens, CS Week 311 Manager via email by clicking on the name or at 903-821-8721, Monday through Friday, 8:00 am - 5:00 pm CST.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 357-5011