About CS Week 311

WHAT IS 311?

311 is the non-emergency counterpart of 911 that is supported in many communities in the United States and Canada. The phone number 3-1-1 provides citizens access to non-emergency municipal services and is intended in part to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service. Examples of calls intended for 3-1-1 include debris in roadways, potholes, stray animals, non-working streetlamps and noise complaints. 3-1-1 is often in a call center environment and is generally implemented at the local level. In some cities, it is also used for various municipal calls as well if it is connected with the city.

WHAT IS CS Week 311?

CS Week 311 encompasses a wide variety of educational venues, including the annual ENGAGE311 Conference and EXPO311 Hall, year-round webinars, annual Comparative and Technology Surveys, the CS Week 311 Award of Excellence and numerous networking and leadership opportunities for 311 and customer service center personnel. 

The mission of CS Week 311 is to provide a professional, unbiased environment for on-going discussion of current issues, forums for networking and sharing of innovative best practices that will advance customer service capabilities for current and prospective 311 municipal and governmental entities throughout North America. The group is open to all municipal, governmental, and customer service centers with an interest in 311 and focuses on educating members on current issues, products and systems, education and networking within the  industry.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 821-8721

CS Week 311 Steering Committee

raquishela stewart,
ENGAGE311 2020 conference Chair

City of Charlotte

Tom Lake,
Communications chair

Village of Schaumburg

Technology Survey chair

City of Fort Worth

amber wiens,
CS Week 311 Manager

CS Week

diane cooper freeman,
planning chair

City of Raleigh

Patty Mendoza,
social media chair

City of Austin

webinar chair

City of Austin

Lisa Collins,
CS Week 311 Director

CS Week

vasana moran,        
award of excellence chair

City of Dallas

sharon gamble,
yearbook chair

City of Fort Worth

russ jensen,
Comparative Survey chair

City of Knoxville