cs week 311 Award of Excellence

Each year, CS Week 311 recognizes one centralized government customer service center that has consistently demonstrated a customer-focused approach to improving local government.  The 2020 award will be presented during the CS Week ENGAGE311 Conference in Fort Worth, Texas.

Application Guidelines 

  • Application must clearly outline the customer service center’s positive impacts on service delivery, customer service, technology, and teamwork.  Including supporting documentation is encouraged.
  • This application refers to progresses made and implementations completed in the 2019 calendar year. Any answers that refer to the future or prior to 2019 will not be considered.
  • Entry materials submitted may be used by CS Week 311 and will not be returned.
  • There are no fees or charges associated with the Award of Excellence itself; however, a representative of the winning center must be present at the ENGAGE311 Conference to accept the award in person and conduct a short presentation regarding their center's journey to receiving the award.
  • The winning customer service center will receive one complimentary ENGAGE311 Conference registration fee and up to three half priced registration fees.
  • Award winner will be notified by a representative of CS Week mid-March.
  • Award winner must submit their conference presentation no later than April 1, 2020.

The submission window for the 2020 CS Week 311 Award of Excellence is now closed.
Thank you to all who submitted, you should hear from the committee by mid-March.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 821-8721