City of Fort Worth was announced as the winner and recipient of the 2020 Award of Excellence, given by CS Week 311. Prince George's County was additionally announced as a finalist for the 2020 Award of Excellence. Both of these centers were recognized for excellence in 311 service, performance and delivery during 2019. Applicants competed for the award across four categories: teamwork, process improvements, service delivery and innovation technology. Congratulations to Fort Worth and Prince George's County for their hard work and example of exemplary customer service!