City of Baltimore was announced as the winner and recipient of the 2019 Award of Excellence, given by CS Week 311 at their annual ENGAGE311 Conference. City of Los Angeles was additionally announced as a finalist for the 2019 Award of Excellence. Both of these centers were recognized for excellence in 311 service, performance and delivery during 2018-2019. Applicants competed for the award across four categories: teamwork, process improvements, service delivery and innovation technology. Congratulations to Baltimore 311 and LA 311 for their hard work and example of exemplary customer service!