top of page

CS Week 2021 Logistics

What's The Plan for CS Week?

HYBRID is our anchor word for CS Week 2021. We remain committed to presenting, with the support of you our utility attendees and industry partners, 1) a live, in-person CS Week in Tampa, FL, 2) a virtual conference and 3) an extended virtual venue and exhibit hall experience. We are excited to announce new dates for CS Week 2021:

Monday, 5/17/21 – Friday, 5/21/21




Tuesday, 5/18/21 | 2 pm – 3:30 pm EST

Electric Vehicle Customer Experience (EVCx) Forum, with webinars thereafter on the third Tuesday of each month



Monday, 8/16/21 – Thursday, 8/19/21

CS Week 2021



Tuesday, 8/17/21 – Friday, 10/15/21

Conference 45’s Exhibit Hall


Monday, 9/13/21 – Friday, 9/24/21



Recorded content from 2021 VIRTUAL TOUCH, plus the virtual Exhibit Hall, will be accessible to registered attendees at through 10/15/21.

Read our How to Make the Most of CS Week 2021: FAQs/Answers, for more details.

Our HYBRID model is grounded on steadily improving conditions as shared by utilities and industry partners across the U.S. and North America. Now a year into the pandemic, positive public health signs are abundant: reduced cases, fewer and shorter hospitalizations, available vaccinations, improved pharmaceutical options, and a summer forecast for herd immunity. Workers are returning to offices, businesses are being allowed to reopen, children are coming back to classrooms, houses of worship and restaurants are relaxing rigid protocols. Keeping a pulse on ever-shifting conditions and responses, we remain optimistic that CS Week 2021’s in-person conference with new August dates and VIRTUAL TOUCH will make.

We understand and appreciate your concerns though. Rest assured, every safety precaution and health protocol required by our venue sites will be followed. Your safety and wellbeing remain Priority #1.

Click HERE for updated Covid Guidelines


Planning teams have identified scores of topics for Conference Workshops and venue presentations. These industry professionals are stepping up to curate high-caliber speakers and gain in-person speaking commitments in the face of current frozen or iffy travel policies. With its long history of excellence, CS Week feels confident that content across its venues will be robust, relevant, timely and valuable. And the chance to share it with others, in an energized setting, makes CS Week 2021 a must-do educational and networking experience.

Tampa Convention Center

In September 2020, the Tampa Convention Center was awarded the Global Biorisk Advisory Council® (GBAC) STAR™ Facility Accreditation because it has implemented the most stringent protocols for cleaning, disinfection, and infectious disease prevention. The accreditation process verifies that TCC implements best practices to prepare for, respond to and recover from outbreaks and pandemics. This is a significant achievement and one that gives CS Week high confidence to partner with TCC. GBAC STAR is considered the gold standard for prepared facilities.

Checkout the updated guidelines and

practices TCC is following here. 



With utility tiered pricing discounts, CS Week remains a sound investment in professional and personal growth. We recognize that some utility professionals may be unwilling or unable to commit until spring or summer. Know that CS Week stands ready and willing to answer questions and to be as flexible and accommodating as possible. Online registration with our rescheduled dates is open at Find dedicated conference hotel links there as well.

Hotels and Transportation

We are closely coordinating with four designated Conference hotels, local transportation providers and Tampa’s convention and visitor’s bureau to assess local requirements and to ensure their compliance with essential safety guidelines. We will keep you informed and reset expectations if necessary, well in advance of your travels and stay.

Supporting Tampa

CS Week recognizes that its annual conference has a direct and positive impact on the local economy and jobs. While you are in Tampa, it’s likely you’ll eat at least once in a restaurant, buy a souvenir or two, have a drink somewhere, hail a cab, and visit a local attraction. And that’s just the first day! Tampa’s recreation and tourism industry represents a huge slice of the overall economic pie in western Florida. CS Week is pleased to help promote Tampa, and we encourage our attendees to come early and stay late to explore this vibrant, fun city.

Contact Us

CS Week remains your educational and networking partner for utility customer service/supporting IT content, Despite the uncertainties, we are receiving ‘thumbs up’ from industry partners and utilities for our decision to produce a hybrid CS Week 2021. 

Still unsure? Concerned about something specific? Is a nagging ‘what-if’ keeping you up at night? We’re here to help. Contact Lisa Collins, Education Director, or John Sild, Conference Director for a conversation at 903-893-3214.

bottom of page