CS Week Planning Committee

Mitch Carmosino
General Mgr, Accts Receivable
Duke Energy

Annette Carrier
Mgr, CX Strategy
APS

Sean Dawson
Utility Acct Supv
Austin Energy

Clayton B. Dean
Mgr, CX Center
TECO Energy

Antonio Diaz III
Mgr, CSS Implementation Training Lead
ConEd of New York

Diana Dominique
Sr Dir, Communications & Customer
Electricity Canada

Shawn Downs
Sr Business System Analyst
Charlotte Water

Gerri Drummond
Supv, CX Social Services
TECO

Anisha Edwards
Supv, Customer Care
Las Vegas Valley Water District

Anthony Fitzhugh
Supv, Field & Shop Ops
Salt River Project

David Goldberg
Dir, Customer &
Community Engagement
JEA

Brandon Harris
Field Work Mgmt Business Lead
Madison Gas and Electric

Kinn'zon Hutchinson
CCO
Gainesville Regional Utility

Christopher Kishimoto
Mgr, Payments & Print
Eversource

Thyais Massey
Sr Product Owner, Vendor Mgmt
Eversource

Elaine McCallister
Dir, Customer Business Services
Duke Energy

Kristina McClenahan
Supv, Billing & Payment Systems
Puget Sound Energy, Inc (PSE)

Sonia McCollum
Dir, Self-Serve CX
Southern Company Gas

Peggy Miller
Mgr, Customer Relations
City of Fort Worth Water

Cristiano Quijano
Sr Community Relations Specialist
BGE, an Exelon Company

Kim Rich
IT Mgr, Customer Solutions
CenterPoint Energy

Roger Stephens
Performance Mgmt
Consultant Lead
Oncor

Zack Thompson
Customer Contact Ctr Mgr
SRP

Mike Youssef
Dir, Customer Svc & Billing
London Hydro