CS Week Planning Committee
Kimberly Allen
Systems & Support Mgr
Georgia Power
Mitch Carmosino
GM, Accts Receivable
Duke Energy
Anisha Cathey
Supv, Customer Care
Las Vegas Valley Water District
Tom Cunningham
Dir, Vendor Mgmt
Duke Energy
Danya Davin
Mgr, Credit & Collections
Arizona Public Service
Sean Dawson
Customer Acct Mgr
Austin Energy
Clayton Dean
Mgr, CX Center
TECO
Antonio Diaz III
Mgr, CSS Implementation Training Lead
ConEd of New York
Diana Dominique
Sr Dir, Customer Solutions & Sustainability
Electricity Canada
Shawn Downs
Sr Business System Analyst
Charlotte Water
Gerri Drummond
Supv, CX Social Services
TECO
Anthony Fitzhugh
Supv, Field & Shop Ops
Salt River Project
David Goldberg
Dir, Customer &
Community Engagement
JEA
Brandon Harris
Field Work Mgmt Business Lead
Madison Gas and Electric
Robin Hector
Sr Supv, Call Center
BGE, an Exelon Company
Kinn'zon Hutchinson
CCO
Gainesville Regional Utility
Christopher Kishimoto
Mgr, Payments & Print
Eversource
Thyais Massey
Sr Product Owner, Vendor Mgmt
Eversource
April McAllaster
Ops Support & Training Mgr
SoCal Gas
Kristina McClenahan
Supv, Billing & Payment Systems
Puget Sound Energy, Inc (PSE)
Sonia McCollum
Dir, Self-Serve CX
Southern Company Gas
Peggy Miller
Mgr, Customer Relations
City of Fort Worth Water
Kim Rich
IT Mgr, Customer Solutions
CenterPoint Energy
Roger Stephens
Performance Mgmt
Consultant Lead
Oncor
Zack Thompson
Customer Contact Ctr Mgr
SRP
Mike Youssef
Dir, Customer Svc & Billing
London Hydro