CS Week Planning Committee

Ashley Arndt

Mgr, Billing Sys Projects & LI Choice
PSEG Long Island

Mitch Carmosino

Mgr, Accts Receivable 
Duke Energy

Jennifer Cervantez

Supv, Customer Ops
Atmos Energy

Timothy Davis

Dir, Customer Service
Austin Energy

Clayton B. Dean

Mgr, Contact Center
TECO Energy

Antonio Diaz III

Mgr, CSS Implementation
ConEdison of NY

Diana Dominique

Dir, Customer & Power Marketers
Canadian Electricity Association

Shawn Downs

Sr Business System Analyst
Charlotte Water

Gerri Drummond

Credit & Collections Coord

TECO

Danielle Evans

Mgr, Credit Revenue &
Commercial

APS

Tracy Famiglietti

Mgr, Contact Center
Eversource

Kinn'zon Hutchinson

Dir, Customer Ops
Gainesville Regional Utility

Saba Idriss

Supv, Customer Service
Baltimore Gas & Electric

Eric Mastroianni

Sr Project Specialist
ConEdison

Elaine McCallister

Mgr, Non-Residential & Sourced Accts Receivable Ops 
Duke Energy

Sonia McCollum

Digital CX Mgr
Southern Company Gas

Chad Moore

Supv, Customer Care &
Field Services

Las Vegas Valley Water District

Sheila Pressley

Dir, Customer Revenue Services

JEA

Kim Rich

Mgr, IT Solutions
CenterPoint Energy

Vanessa Shields

Revenue Services Vendor Mgmt
Duke Energy

Lois Stark

Sr Mgr, IT Customer
Systems Support

Evergy

Roger Stephens

Performance Improvement Consultant Lead

Oncor

Nicole Swan

Mgr, Ops Revenue Control & SOX
PSE&G

Eric Van Becelaere

Mgr, Field Ops
Evergy

2612 W Lamberth Rd, Ste 300
Sherman, TX 75092-5183
903-893-3214 tel | 903-893-6136 fax

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