CS Week Planning Committee

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Mitch Carmosino

Mgr, Accts Receivable 
Duke Energy

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Annette Carrier

Mgr, CX Strategy

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Sean Dawson

Utility Acct Supv
Austin Energy

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Clayton B. Dean

Mgr, CX Center
TECO Energy

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Antonio Diaz III

Mgr, CSS Implementation
ConEdison of NY


Diana Dominique

Dir, Customer & Power Marketers
Electricity Canada

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Shawn Downs

Sr Business System Analyst
Charlotte Water

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Gerri Drummond

Supv, CX Social Services


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Anisha Edwards

Supv, Customer Care
Las Vegas Valley Water District

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Anthony Fitzhugh

Supv, Field & Shop Ops
Salt River Project

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David Goldberg

Dir, Customer &
Community Engagement


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Brandon Harris

Field Work Mgmt Business Lead
Madison Gas and Electric

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Kinn'zon Hutchinson

Gainesville Regional Utility

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Christopher Kishimoto

Mgr, Payments & Print

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Thyais Massey

Sr Rev Analyst, Vendor Mgmt
Duke Energy

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Elaine McCallister

Dir, Customer Business Services
Duke Energy

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Kristina McClenahan

Product Dev Mgr,
Billing & Payment

Puget Sound Energy, Inc (PSE)


Sonia McCollum

Dir, Self-Serve CX
Southern Company Gas

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Peggy Miller

Mgr, Customer Relations

City of Fort Worth Water

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Cristiano Quijano

Sr Supv
Baltimore Gas & Electric, an Exelon Company

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Kim Rich

IT Mgr, Customer Solutions
CenterPoint Energy

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Roger Stephens

Performance Mgmt
Consultant Lead


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Zack Thompson

Customer Contact Ctr Mgr

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Mike Youssef

Dir, Customer Svc & Billing
London Hydro