CS Week Planning Committee
Ashley Arndt
Mgr, Billing Sys Projects & LI Choice
PSEG Long Island
Mitch Carmosino
Mgr, Accts Receivable
Duke Energy
Timothy Davis
Dir, Customer Service
Austin Energy
Clayton B. Dean
Mgr, Contact Center
TECO Energy
Antonio Diaz III
Mgr, CSS Implementation
ConEdison of NY
Diana Dominique
Dir, Customer & Power Marketers
Canadian Electricity Association
Shawn Downs
Sr Business System Analyst
Charlotte Water
Gerri Drummond
Credit & Collections Coord
TECO
Danielle Evans
Mgr, Credit Revenue &
Commercial
APS
Tracy Famiglietti
Mgr, Contact Center
Eversource
Kinn'zon Hutchinson
Interim Chief Customer Officer
Gainesville Regional Utility
Saba Idriss
Supv, Customer Service
Baltimore Gas & Electric
Eric Mastroianni
Sr Project Specialist
ConEdison
Elaine McCallister
Mgr, Non-Residential & Sourced Accts Receivable Ops
Duke Energy
Sonia McCollum
Digital CX Mgr
Southern Company Gas
Chad Moore
Supv, Customer Care &
Field Services
Las Vegas Valley Water District
Sheila Pressley
SVP, Chief Customer Officer
JEA
Kim Rich
Mgr, IT Solutions
CenterPoint Energy
Vanessa Shields
Revenue Services Vendor Mgmt
Duke Energy
Lois Stark
Sr Mgr, IT Customer
Systems Support
Evergy
Roger Stephens
Performance Improvement Consultant Lead
Oncor
Nicole Swan
Mgr, Ops Revenue Control & SOX
PSE&G
Eric Van Becelaere
Mgr, Field Ops
Evergy