CS Week Planning Committee

Kimberly Allen
Systems & Support Mgr
Georgia Power

Mitch Carmosino
GM, Accts Receivable
Duke Energy

Anisha Cathey
Supv, Customer Care
Las Vegas Valley Water District

Tom Cunningham
Dir, Vendor Mgmt
Duke Energy

Danya Davin
Mgr, Credit & Collections
Arizona Public Service

Sean Dawson
Customer Acct Mgr
Austin Energy

Clayton Dean
Mgr, CX Center
TECO

Antonio Diaz III
Mgr, CSS Implementation Training Lead
ConEd of New York

Diana Dominique
Sr Dir, Customer Solutions & Sustainability
Electricity Canada

Shawn Downs
Sr Business System Analyst
Charlotte Water

Gerri Drummond
Supv, CX Social Services
TECO

Anthony Fitzhugh
Supv, Field & Shop Ops
Salt River Project

David Goldberg
Dir, Customer &
Community Engagement
JEA

Brandon Harris
Field Work Mgmt Business Lead
Madison Gas and Electric

Robin Hector
Sr Supv, Call Center
BGE, an Exelon Company

Kinn'zon Hutchinson
CCO
Gainesville Regional Utility

Christopher Kishimoto
Mgr, Payments & Print
Eversource

Thyais Massey
Sr Product Owner, Vendor Mgmt
Eversource

April McAllaster
Ops Support & Training Mgr
SoCal Gas

Kristina McClenahan
Supv, Billing & Payment Systems
Puget Sound Energy, Inc (PSE)

Sonia McCollum
Dir, Self-Serve CX
Southern Company Gas

Peggy Miller
Mgr, Customer Relations
City of Fort Worth Water

Kim Rich
IT Mgr, Customer Solutions
CenterPoint Energy

Roger Stephens
Performance Mgmt
Consultant Lead
Oncor

Zack Thompson
Customer Contact Ctr Mgr
SRP

Mike Youssef
Dir, Customer Svc & Billing
London Hydro