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CS Week Planning Committee
Mitch Carmosino
General Mgr, Accts Receivable
Duke Energy
Annette Carrier
Mgr, CX Strategy
APS
Sean Dawson
Utility Acct Supv
Austin Energy
Clayton B. Dean
Mgr, CX Center
TECO Energy
Antonio Diaz III
Mgr, CSS Implementation Training Lead
ConEd of New York
Diana Dominique
Sr Dir, Communications & Customer
Electricity Canada
Shawn Downs
Sr Business System Analyst
Charlotte Water
Gerri Drummond
Supv, CX Social Services
TECO
Anisha Edwards
Supv, Customer Care
Las Vegas Valley Water District
Anthony Fitzhugh
Supv, Field & Shop Ops
Salt River Project
David Goldberg
Dir, Customer &
Community Engagement
JEA
Brandon Harris
Field Work Mgmt Business Lead
Madison Gas and Electric
Kinn'zon Hutchinson
CCO
Gainesville Regional Utility
Christopher Kishimoto
Mgr, Payments & Print
Eversource
Thyais Massey
Sr Product Owner, Vendor Mgmt
Eversource
Elaine McCallister
Dir, Customer Business Services
Duke Energy
Kristina McClenahan
Supv, Billing & Payment Systems
Puget Sound Energy, Inc (PSE)
Sonia McCollum
Dir, Self-Serve CX
Southern Company Gas
Peggy Miller
Mgr, Customer Relations
City of Fort Worth Water
Cristiano Quijano
Sr Community Relations Specialist
BGE, an Exelon Company
Kim Rich
IT Mgr, Customer Solutions
CenterPoint Energy
Roger Stephens
Performance Mgmt
Consultant Lead
Oncor
Zack Thompson
Customer Contact Ctr Mgr
SRP
Mike Youssef
Dir, Customer Svc & Billing
London Hydro