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CS Week Planning Committee

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Kimberly Allen

Systems & Support Mgr
Georgia Power

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Mitch Carmosino

GM, Accts Receivable 

Duke Energy

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Anisha Cathey

Supv, Customer Care
Las Vegas Valley Water District

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Tom Cunningham

Dir, Vendor Mgmt
Duke Energy

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Danya Davin

Mgr, Credit & Collections
Arizona Public Service

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Sean Dawson

Customer Acct Mgr
Austin Energy

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Clayton Dean

Mgr, CX Center
TECO

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Antonio Diaz III

Mgr, CSS Implementation Training Lead
ConEd of New York

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Diana Dominique

Sr Dir, Customer Solutions & Sustainability
Electricity Canada

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Shawn Downs

Sr Business System Analyst
Charlotte Water

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Gerri Drummond

Supv, CX Social Services

TECO

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Anthony Fitzhugh

Supv, Field & Shop Ops
Salt River Project

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David Goldberg

Dir, Customer &
Community Engagement

JEA

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Brandon Harris

Field Work Mgmt Business Lead
Madison Gas and Electric

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Robin Hector

Sr Supv, Call Center
BGE, an Exelon Company

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Kinn'zon Hutchinson

CCO
Gainesville Regional Utility

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Christopher Kishimoto

Mgr, Payments & Print
Eversource

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Thyais Massey

Sr Product Owner, Vendor Mgmt

Eversource

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April McAllaster

Ops Support & Training Mgr

SoCal Gas

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Kristina McClenahan

Supv, Billing & Payment Systems
Puget Sound Energy, Inc (PSE)

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Sonia McCollum

Dir, Self-Serve CX
Southern Company Gas

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Peggy Miller

Mgr, Customer Relations

City of Fort Worth Water

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Kim Rich

IT Mgr, Customer Solutions
CenterPoint Energy

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Roger Stephens

Performance Mgmt
Consultant Lead

Oncor

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Zack Thompson

Customer Contact Ctr Mgr
SRP

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Mike Youssef

Dir, Customer Svc & Billing
London Hydro

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