CS Week Planning Committee

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Ashley Arndt

Mgr, Billing Sys Projects & LI Choice
PSEG Long Island

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Mitch Carmosino

Mgr, Accts Receivable 
Duke Energy

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Annette Carrier

Mgr, CX Strategy
APS

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Timothy Davis

Dir, Customer Service
Austin Energy

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Clayton B. Dean

Mgr, CX Center
TECO Energy

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Antonio Diaz III

Mgr, CSS Implementation
ConEdison of NY

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Diana Dominique

Dir, Customer & Power Marketers
Electricity Canada

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Shawn Downs

Sr Business System Analyst
Charlotte Water

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Gerri Drummond

Credit & Collections Coord

TECO

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Tracy Famiglietti

Mgr, Contact Center
Eversource

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David Goldberg

Dir, Customer & Community Engagement
JEA

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Kinn'zon Hutchinson

Interim Chief Customer Officer
Gainesville Regional Utility

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Thyais Massey

Sr Rev Analyst, Vendor Mgmt
Duke Energy

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Elaine McCallister

Dir, Customer Delivery, Customer Relations
Duke Energy

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Sonia McCollum

Digital CX Mgr
Southern Company Gas

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Peggy Miller

Mgr, Customer Relations

City of Fort Worth Water

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Chad Moore

Supv, Customer Care &
Field Services

Las Vegas Valley Water District

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Kim Rich

Mgr, IT Solutions
CenterPoint Energy

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Roger Stephens

Performance Improvement Consultant Lead

Oncor

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Zack Thompson

Customer Contact Ctr Mgr
SRP

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Eric Van Becelaere

Mgr, Field Ops
Evergy

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Romarise Williams

Sr Supv, Customer Care
BG&E