Expanding Excellence Awards

NOTICE: EARLIER DUE DATE

for 2024 EEA Submissions

The 2024 Expanding Excellence Awards cycle opens on September 1, 2023. Company Applications are due on November 30, 2023 and Individual Award Nominations are due December 15, 2023.

Company Application

Individual Award Nomination

Award Categories

CS Week Expanding Excellence Awards recognizes and salutes excellence in customer service in one large and one small utility. The Expanding Excellence Awards program honors outstanding accomplishments and innovations in utility customer service in four award categories:

INNOVATION IN FIELD AUTOMATION

Awards are presented to utilities that have successfully completed a pilot project or large-scale implementation during 2022 or 2023 that optimized analytics provided by devices, data or other related technologies to address, remediate or enhance customer service.

BEST CIS IMPLEMENTATION

Awards are presented to utilities for a highly successful Customer Information System (CIS) project implemented during 2022 or 2023.

INNOVATION IN DIGITAL ENGAGEMENT

Awards are presented to utilities that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle during 2022 or 2023.

INNOVATION IN PEOPLE & PROCESS

Awards are presented to utilities that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle.

Company Awards

Nominee demonstrates consistent, progressively more mature and respected leadership skills as supported by multiple specific examples.

Learn more

Nominee demonstrates an aptitude and a variety of skills and behaviors that indicate a desire to grow, willingness to go above and beyond and potential for broader responsibilities and higher roles.

Individual Awards

2024

Questions?

EEA Questions? Please contact:

Shelley Carter Expanding Excellence Awards Mgr (903) 893-3214