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CS Week


The number one reason attendees come to CS Week is robust content. Conference 47 is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Digital  Engagement, Disruptors, Field Services, and Strategies & Analytics.

Conference 47 will present as live, in-person on May 2 – 4, 2023 in Charlotte, NC. Based on current information and forecasts into next winter/spring, we are confident that our utility and vendor communities will be ready and excited to participate in what they’ve come to expect from CS Week – robust content, formal and casual learning opportunities, and valuable networking.

Includes Workshops, General Sessions, Exhibit Hall, Attendee Orientation, Thursday Night Special Event, Women in Utilities and more!


General Sessions

General Sessions provide a central gathering place for attendees to get oriented and motivated. Hosted by CEO Rod Litke, Wednesday’s General Session will feature a keynote speaker well-acquainted with CS Week’s audience. Thursday’s Session will introduce an executive from our host utility, Duke Energy, plus the presentation of the 2023 Expanding Excellence Awards. Join us early for continental breakfast. Seating will reflect social distancing, in compliance with local requirements.


Exhibit Hall

Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for fun and networking as well as the most current industry products, services and information.

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CS Week’s Conference Workshops remain a magnet for attendees. Wherever your customer service ops land on the maturity spectrum, Workshops offer a wide range of experiences and approaches. Titles, confirmed speakers and descriptions will be available soon!

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