CS Week


The number one reason attendees come to CS Week is robust content. Conference 46 is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.

Conference 46 will present as live, in-person on May 3 – 6, 2022 in Phoenix, AZ. This decision is reinforced by overwhelmingly positive feedback from the 2021 Tampa conference. Based on current information and forecasts into next winter/spring, we are confident that our utility and vendor communities will be ready and excited to participate in what they’ve come to expect from CS Week – robust content, formal and casual learning opportunities, and valuable networking.

Includes Workshops, General Sessions, Exhibit Hall, Attendee Orientation, Thursday Night Special Event, Women in Utilities and more!


General Sessions

General Sessions provide a central gathering place for attendees to get oriented and motivated. Hosted by CEO Rod Litke, Wednesday’s General Session will feature a keynote speaker well-acquainted with CS Week’s audience. Thursday’s Session will introduce an executive from our host utility, APS, plus the presentation of the 2022 Expanding Excellence Awards. Join us early for continental breakfast. Seating will reflect social distancing, in compliance with local requirements.

Exhibit Hall

Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for fun and networking as well as the most current industry products, services and information.

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.



CS Week’s Conference Workshops remain a magnet for attendees. Wherever your customer service ops land on the maturity spectrum, Workshops offer a wide range of experiences and approaches. Titles, confirmed speakers and descriptions will be available soon!