• Educate members on current issues and updates related to digital customer engagement;

  • Provide networking access to the knowledge base of other digital customer engagement group members;

  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;

  • Create professional development opportunities that include networking participants.




  • Open to all utility staff with an interest in digital customer engagement;

  • Steering committee membership open to all digital customer engagement managers;

  • Administrative support for the steering committee and the meetings provided by CS Week.



The CS Week Digital Customer Engagement Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).

If you have a Synergy Group question, please contact:

Shawnna Ansley

Synergy Groups Manager