Join us for an encore of 

 CS Week's Top Rated Workshops 

from Conference 40, Phoenix, Arizona (April 2016)
Webinars are presented live with Q&A
Sponsored by:  



Click the title to go to registration page.   Registration is  free.
   Date Track
Webinar Title
   04/11/2017  Billing  Leveraging Your E-Billing and Social Media by Adding Video

Join David McKendry,  Director, Customer Service, Hydro Ottawa Limited

-Learn how Hydro Ottawa is leveraging their significant E-Billing penetration and social media by adding video;
-Explore the potential of E-Billing and social media videos if adopted by utilities to address the value proposition;
-Understand how video delivered with E-Billing and social media increases customer engagement. Explore the potential of E-Billing and social media videos if adopted by utilities to address the value proposition;

Delivering the utility value proposition is a significant industry challenge. Do customers care about the utility sector? Should they care? There are certainly advantages to the utility if key stakeholders are informed about the challenges and opportunities facing the sector. The challenge is - how to reach your customers in today's "sound bite world". Learn why and how Hydro Ottawa has leveraged their significant E-Bill penetration and social media to engage their customers by embedding video communication to deliver "the value proposition". Hear about the challenges, opportunities and lessons learned from implementing today's communication vehicle of choice - video, as part of the day-to-day operational processes. Understand the potential opportunity and benefits of effectively communicating unfiltered messages directly to your customers via E-Bill and social media videos. Explore the significant industry impact if all utilities distributed value proposition messaging via video on their E-Bills and social media.

On Demand Webinars (click title to view recording):

 Top Workshops from Conference 40 - Phoenix, AZ
 Date Track  Webinar Title
 02/14/2017  Field Customer Service
Developing a Field Customer Service Strategy
 01/10/2017  Credit & Collections
 It Could Happen to Anyone: The Evolving Challenge of Phone Scams Targeting Utilities
 12/13/2016  Strategies & Management
 Designing Social Media Customer Care that Scales
 09/13/2016   Strategies & Management
 Managing Organizational Change: Metrics that Matter
 07/12/2016  Customer Engagement Are you Considering Live Chat?
Top Workshops from Conference 39 - Charlotte, NC 
Date Track Webinar Title
 03/08/2016  Strategies & Management  Best Practices in CIS Implementation - Large Utilities
 02/09/2016  Field Customer Service Enterprise Performance Management for Field Service Crews
 01/12/2016  Customer Engagement  The Social Community
 11/10/2015  Strategies & Management  Best Practices in CIS Implementation - Small Utility
 10/13/2015  Billing  Optimizing the Escheatment Process
 09/08/2015  Customer Engagement  Transforming the Call Center - Qualitative Focus, Quantitative Results
 Credit & Collections
 Collections without Disconnects
 07/14/2015  Field Customer Service  Improving Customer Service through Outbound Communications
  Top Workshops from Conference 38 - San Antonio, TX
 4/14/2015  Strategies & Management  Best Practices in CIS Implementations
 3/10/2015  Billing  Revenue Recovery: Water Loss Programs & Beyond
 2/10/2015  Devices, Data & Analytics  Lessons Learned When Selecting Customers for a Smart Grid Pilot
 1/13/2015  Credit & Collections  Self Service Reconnection Processes
 12/9/2014  Customer Engagement  The Golden Rule Brings ComEd Closer to the Gold Standard
 11/11/2014  Credit & Collections  A Comprehensive Approach to Improving Credit & Collections
 9/9/2014  Strategies & Management  Strategies and Lessons Learned in Customer Engagement
 7/8/2014  Strategies & Management  Meter-to-Cash: Improving Customer Experience and the Bottom Line