Join us for an encore of 

Top Rated Workshops 


Webinars are presented live with Q&A
Sponsored by:   

 

 

Click the title to go to registration page.   Registration is  free.
   Date Track
Webinar Title
   August 22, 2017
 Digital Customer Engagement
 
Delivering the Customer Experience in an Omni-Channel World
Speakers:  Reese Hamilton & Andy Higgins, Vectren Corporation

   October 24, 2017
 Credit & Collections

​ 
Customer-Centric Programming through Community Collaboration
Speaker:  Ronnie Mendoza, Austin Energy

   November 16, 2017
 Digital Customer Engagement


Viva Las Video:  Is Video the New "King" of Social Content?
Speaker:  Daniel Seguin, Hydro Ottawa Limited

  November 30, 2017  Contact Center  Linking Annual Appraisals to Everyday Call Center Performance
 Speaker:  Frederick Daum
   December 12, 2017
 Field Customer Service
 Field Service Training Strategies
Speakers:  Amber Lineback, Piedmont
                        Sheila Pressley, JEA
                        Chris Silies, Spire Energy
   January 9, 2018  Credit & Collections  Reducing Risk Utilizing Internal & External Credit Scoring Processes
 Speaker:  Willa Hightower
   February 13, 2018  Credit & Collections  All Hands on Deck - A Deep Dive Into the Collection Processes That Yield Extraordinary Results
Speaker:  Jolanda Jordan
       
       

On Demand Webinars (click title to view recording):

 Top Workshops from Conference 40 - Phoenix, AZ
 Date Track  Webinar Title
 04/11/2017  Billing  Leveraging Your E-Billing and Social Media by Adding Video
 02/14/2017  Field Customer Service
Developing a Field Customer Service Strategy
 01/10/2017  Credit & Collections
 It Could Happen to Anyone: The Evolving Challenge of Phone Scams Targeting Utilities
 12/13/2016  Strategies & Management
 Designing Social Media Customer Care that Scales
 09/13/2016   Strategies & Management
 Managing Organizational Change: Metrics that Matter
 07/12/2016  Customer Engagement Are you Considering Live Chat?
     
Top Workshops from Conference 39 - Charlotte, NC 
Date Track Webinar Title
 03/08/2016  Strategies & Management  Best Practices in CIS Implementation - Large Utilities
 02/09/2016  Field Customer Service Enterprise Performance Management for Field Service Crews
 01/12/2016  Customer Engagement  The Social Community
 11/10/2015  Strategies & Management  Best Practices in CIS Implementation - Small Utility
 10/13/2015  Billing  Optimizing the Escheatment Process
 09/08/2015  Customer Engagement  Transforming the Call Center - Qualitative Focus, Quantitative Results
 08/11/2015
 Credit & Collections
 Collections without Disconnects
 07/14/2015  Field Customer Service  Improving Customer Service through Outbound Communications
  Top Workshops from Conference 38 - San Antonio, TX
 4/14/2015  Strategies & Management  Best Practices in CIS Implementations
 3/10/2015  Billing  Revenue Recovery: Water Loss Programs & Beyond
 2/10/2015  Devices, Data & Analytics  Lessons Learned When Selecting Customers for a Smart Grid Pilot
 1/13/2015  Credit & Collections  Self Service Reconnection Processes
 12/9/2014  Customer Engagement  The Golden Rule Brings ComEd Closer to the Gold Standard
 11/11/2014  Credit & Collections  A Comprehensive Approach to Improving Credit & Collections
 9/9/2014  Strategies & Management  Strategies and Lessons Learned in Customer Engagement
 7/8/2014  Strategies & Management  Meter-to-Cash: Improving Customer Experience and the Bottom Line



Questions

If you have a question regarding
CS Week Conference,

please contact:

Danise Mullendore

Workshop Manager
at
903.893.3214

dmullendore@csweek.org