Join us for an encore of 

 CS Week's Top Rated Workshops 

from Conference 41, Fort Worth, Texas (May 2017)

Stay tuned, Webinars will begin in  July.

Webinars are presented live with Q&A
Sponsored by:   



Click the title to go to registration page.   Registration is  free.
   Date Track
Webinar Title

On Demand Webinars (click title to view recording):

 Top Workshops from Conference 40 - Phoenix, AZ
 Date Track  Webinar Title
 04/11/2017  Billing  Leveraging Your E-Billing and Social Media by Adding Video
 02/14/2017  Field Customer Service
Developing a Field Customer Service Strategy
 01/10/2017  Credit & Collections
 It Could Happen to Anyone: The Evolving Challenge of Phone Scams Targeting Utilities
 12/13/2016  Strategies & Management
 Designing Social Media Customer Care that Scales
 09/13/2016   Strategies & Management
 Managing Organizational Change: Metrics that Matter
 07/12/2016  Customer Engagement Are you Considering Live Chat?
Top Workshops from Conference 39 - Charlotte, NC 
Date Track Webinar Title
 03/08/2016  Strategies & Management  Best Practices in CIS Implementation - Large Utilities
 02/09/2016  Field Customer Service Enterprise Performance Management for Field Service Crews
 01/12/2016  Customer Engagement  The Social Community
 11/10/2015  Strategies & Management  Best Practices in CIS Implementation - Small Utility
 10/13/2015  Billing  Optimizing the Escheatment Process
 09/08/2015  Customer Engagement  Transforming the Call Center - Qualitative Focus, Quantitative Results
 Credit & Collections
 Collections without Disconnects
 07/14/2015  Field Customer Service  Improving Customer Service through Outbound Communications
  Top Workshops from Conference 38 - San Antonio, TX
 4/14/2015  Strategies & Management  Best Practices in CIS Implementations
 3/10/2015  Billing  Revenue Recovery: Water Loss Programs & Beyond
 2/10/2015  Devices, Data & Analytics  Lessons Learned When Selecting Customers for a Smart Grid Pilot
 1/13/2015  Credit & Collections  Self Service Reconnection Processes
 12/9/2014  Customer Engagement  The Golden Rule Brings ComEd Closer to the Gold Standard
 11/11/2014  Credit & Collections  A Comprehensive Approach to Improving Credit & Collections
 9/9/2014  Strategies & Management  Strategies and Lessons Learned in Customer Engagement
 7/8/2014  Strategies & Management  Meter-to-Cash: Improving Customer Experience and the Bottom Line


If you have a question regarding
CS Week Conference,

please contact:

Danise Mullendore

Workshop Manager