CS Week 311 Webinars

CS Week 311 Webinars is an educational based series featuring speakers from 311 centers across North America. For someone who has never attended the annual ENGAGE311 Conference, these live webinars are a sample of the quality and content of the 311 speakers and sessions. CS Week continues to expand educational and communication outreach to 311 and centralized customer service centers through this informational series year after year.

ON DEMAND WEBINARS:

     
 5/04/2017    2017 ENGAGE311 Conference Preview
     
 3/09/2017    City of Knoxville 311 and CharMeck 311 Shine Bright
     
 1/12/2017    City of Austin 311 Shines Bright
     
 11/03/2016    City of Dallas 311 Shines Bright
     
10/13/2016     Modern Customer Experience: Modernizing 311 with Cloud 
     
 10/11/2016    311 Reboot
     
 09/08/2016    311 Shine Bright
     
 09/01/2016    Leveraging Dynamics CRM to Improve Citizen Services
     
 06/29/2016    Best of the 2016 311 Spring Meeting
     
 04/07/2016    2016 311 Spring Meeting Preview
     
 03/10/2016    311 Quality of Work Life and Coaching Process
     
 02/11/2016    311 Training
     
 01/14/2016    311 Dashboards and Report Cards
     
 12/10/2015    311 Reporting and Data Collection
     
 12/01/2015    Citizen Engagement & Enablement: On Time and Under Budget
     
 11/12/2015    311 Quality Design and Process
     
 10/29/2015    311 Performance Metrics
     
 09/10/2015    311 Organizational Structure and Goals
     
 07/09/2015    311 Best of Spring Meeting 2015
     
 03/26/2015    2015 311 Spring Meeting Preview
     
 02/26/2015    New Technology Success Stories
     
 01/29/2015    Quality Internal Programs and External Surveys 
     
 11/20/2014    Best Practices for 311 Remote Agent Programs
     
 10/23/2014    Is 311 Right For Your City?
     
 06/18/2014    311 Best of Spring Meeting 2014
     
 03/26/2014    311 Spring Meeting 2014 Preview
     
 02/19/2014    More Than a Phone Call: Using Mobile Apps & Mobile Enabled Portals
     
 01/15/2014    Internal Customer Surveys
     
 10/17/2013    Best of 2013 Spring Meeting
     
 03/27/2013    2013 Spring Meeting Preview
     
 12/12/2012    What is New in the World of CRM?
     
 10/31/2012    What is 311 and How Do We Get Started?
     
 09/26/2012    311 Best Practice Sharing 311 and CRM
     
 08/29/2012
   311 Call Center Personnel Performance Measures
     
 07/25/2012    311 Best Practice Sharing Managing FMLA and 311
     
 06/27/2012    The Best of 311 Spring Meeting 2012
     
 03/07/2012    2012 311 Spring Meeting Preview
     
 10/26/2011    Not Business as Usually Shared Services Models

If you have CS Week 311 questions, please contact:

 
 
 
 
 
 
 
 

Amber Wiens

CS Week 311 Manager

(903) 893-3214 or direct at (903) 821-8721
Monday - Friday, 8:00 am - 5:00 pm CST