The collaborative group's mission is to combat utility scams by providing a forum for utility companies and associations to share data and best practices and to work together to implement initiatives to inform and protect our customers. By coordinating our efforts across North America, our scale will magnify the impact of our campaigns.
For some time, customers have been victimized by criminals
posing as utility representatives, and utility companies have responded with
awareness campaigns and other measures to try to inoculate their
communities. However, with the scammers employing increasingly
sophisticated tactics, the industry has decided that a stalemate is
unacceptable while customers continue to lose money. In 2016,
approximately forty utility companies and associations across the U.S. and
Canada made the decision to pull their collective efforts to amplify the reach
of their collective campaigns, share data and best practices to better protect
their customers and put the scammers out of business.
This synergy group will provide existing members of the
Utilities United Against Scams (UUAS) collaborative a forum for in-person
dialogue on current anti-scam efforts, past successes, lessons learned and
future challenges. It will also serve as the planning kick-off for the
third annual UUAS day in November of 2018. The synergy group welcomes
representatives of companies not already engaged, but interesting in learning
more about UUAS.