Submission deadline EXTENDED:  Friday,  August 24, 2018

Questions:  Contact Shawnna Ansley at sansley@csweek.org
Click here for more information about Synergy Groups

WHAT IS THE SYNERGY GROUP FORMAT

Each session will run 45 minutes to 1 hour.

When selected, the presenter will sign speaker permissions, complete an outline of proposed session, then submit their presentation in PowerPoint format to be reviewed and critiqued by a Planning Committee member.

The presenter will give a presentation that will last approximately 25 - 40 minutes. The last 20 minutes of the session will be reserved for Q & A and discussion. 

A planning or steering committee member will introduce the speaker. Also, that member will help facilitate the Q&A/discussion at the end of presentation.

After conference, all Synergy attendees will receive a copy of the presentation in PDF form.

SELECTION CRITERIA
Abstract selection is competitive - Please follow the instructions and guidelines outlined below to assure that your submission is considered.
Scope -
must be relevant to conference attendees, true to the Customer Experience Lifecycle, and supported by outlined learning objectives.
Quality - Abstracts will be reviewed for attention to detail, relevance, originality, and innovation.
Adherence to Published Submission Guidelines - All abstracts must be submitted online. They will not be accepted in any other format.

WHAT YOU NEED TO KNOW TO COMPLETE YOUR SUBMISSION:

Provide the Primary Contact name and info for the person submitting the abstract. It may be different than the "Presenter", such as an assistant.

Choose A Synergy Group that best describes your abstract.

Provide a title – LESS than 10 words.

Write summary/description - 50  to 200 words.

Provide Presenter and Co-Presenter (if applicable) information. List more presenters in your summary if necessary, along with reasons for more presenters.


The survey says... topics attendees would like to see in 2019:

Analytics :                                                " Predicting customer behavior through analytics."
                                                                        "Dashboards, governance, security and access, demos of tools."

Billing & Payments:                            "What does the industry look like in the next 10 years?"
                                                                        "Billing related, emerging technologies for utilities." 

Contact Center:                                    "Train the trainer, motivation for call center agents, call monitoring
                                                                            and rating."
                                                                        "Presentations on how to become paperless."                 


Credit & Collections :                        "Strategy around AMI.  Gas credit and collections."
                                                                        " Using analytics to manage Credit and Collections."

Customer Assistance:                        "Senior/elderly related programs."
(Formerly Low Income)                            "Prepay, matrix  to determine success, sustainability." 

Digital Customer Engagement:  "More details on outage communications, how do we use technology to be
                                                                          more accurate and timely.  Demos."
                                                                                 "Web registration and on-boarding processes.  Privacy."

Field Services :                                      " How to de-escalate or reduce violence, anger, hostility, while performing
                                                                           field work."
                                                                        "Strategy on revenue collection."

Outage Communications:              "ETOR. Planned outage. Operational wins."
                                                                                "TCPA vendor presentation."



Please assist us in providing a quality educational experience for Synergy Group participants by adhering to our philosophy that all presentations must be non-commercial. The Vendor/Consultant submitting an abstract presentation may not use this time as a sales pitch.

DEADLINES:
Deadline EXTENDED:  Aug. 24
Abstract Submission Due: Aug. 15

Outline Due: Dec. 3
1st Draft PowerPoint Due: Jan. 18
Final PowerPoint Due: Feb. 18


IMPORTANT DATES:
College and Synergy
April 8 - 9, 2019


Conference 43
April 9 - 12, 2019

Conference 43 Workshops
April 10 - 12, 2019

If you have a Synergy Group question, please contact:

SHAWNNA ANSLEY

Synergy Groups Manager