$249 Registration Fee

May 23, 2017   |   8:00 AM - 3:00 PM 
Fort Worth Convention Center   |   Room 201 C

Agenda

 

 

7:30 AM - 8:00 AM

Breakfast (Ballroom C)

 

 

7:30 AM - 8:00 AM

Sign-In (Room 201 C)

 

 

8:00 AM - 8:10 AM

Welcome / Introduction to Field Services Synergy Group

 

Facilitator: Darren Yates, Consultant - Operations Applications, ONEGas

 

 

8:10 AM – 9:10 AM

           

Attendee Introductions

 

Facilitator: Darren Yates, Consultant - Operations Applications, ONEGas 

  

 

In this session, each attendee will introduce themselves, (name, title, company, type of utility, the number of customers and field employees), describe their "top of the mind issues", what they want to get out of the day, and something interesting or innovative that their utility is doing.  

 

 

9:10 AM – 10:10 AM

AMI Deployment and Implementation Strategies

 

Speaker:  Eric VanBecelaere, Manager, Customer Field Service, Westar  Energy
                     

 

Utilities of all kinds (Electric, Gas and Water) are turning to AMR/AMI to lower the costs and improve the accuracy of meter reading. Westar will discuss strategies they are using in their current AMI implementation.

 

 

10:00 AM - 10:15 AM

Break (Foyer)

 

 

10:15 AM – 11:00 AM

Line Locating


Speaker: Vic Schoenig, Director, Field and Metering Operations, PSEG
Speaker: Sean McDonald, Senior Service Supervisor, PSEG
           

Utilities have a critical need to be able to quickly and accurately locate underground services. Here about technologies, strategies, and processes that PSE&G has implemented to improve their line locating abilities.

 

 11:00 AM – 12:00 PM

Gamification: Energizing Field Service Performance

Speaker: Greg Salvato, CEO, TouchPoint One 
Speaker: Sean McDonald, Senior Service Supervisor, PSEG
Speaker: Vic Schoenig, Director, Field and Metering Operations, PSEG
 
Facilitator: Darren Yates,  Consultant - Operations Applications, ONEGas    

Performance, absenteeism, turnover, and employee well-being are key challenges for utilities that can be tackled head-on through thoughtful and disciplined application of innovative employee engagement strategies.  

In this session, you’ll learn about why employee engagement matters, the rise and power of gamification, and how to tightly align employee engagement strategies to business objectives. You’ll leave this session armed with practical advice and implementation best practices that will help you devise a winning employee engagement program of your own. 

 

 

 

12:00 PM - 1:00 PM

Lunch (Ballroom C)

 

 

1:00 PM – 1:45 PM

Live Demonstration of MWM
Presenter: D
arren Yates, Consultant - Operations Applications, ONEGas

 

 

This session will provide a live demonstration of the Mobile Workforce solutions being used by various utilities.

   

1:45 PM - 2:45 PM

Open Forum Discussion

 

Moderator:  Eric VanBecelaere, Manager, Customer Field Service, Westar  Energy

This is a facilitated roundtable discussion. Topics will come from the "top of the mind issues" identified during the introductions and throughout the day. Prior to the beginning of this discussion the attendees will vote to determine which topics to cover.

 

 

2:45 PM - 3:00 PM

Recap of the Field Services Synergy Group Meeting

 

Darren Yates, Consultant - Operations Applications, ONEGas

 

 

 

A review of today’s session will be discussed, along with any questions or concerns from the attendees. Complete surveys.

 

 

If you have a Synergy Group question, please contact:

LISA COLLINS

Synergy Groups Manager