Registration Fee $349

       

 

May 1, 2018  |  8:00 am - 3:00 pm
Tampa Convention Center | Tampa, FL

Objectives:

  • Educate membership on current issues, trends, and solutions related to outage communications in utilities;
  • Provide access to the knowledge base of other utility outage communications group members;
  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;
  • Create professional development opportunities that include networking with synergy group participants.

 

Members:

  • Open to all utility staff with an interest in outage communications activities;
  • Steering Committee membership open to utility leaders who are involved with outage communications;
  • Administrative support for the steering committee and the meetings provided by CS Week.

 

Scope:

The interest of the CS Week Outage Communications Synergy Group include those components of outage management related to customer communications: 

  • initial outage reporting,
  • important outage status information
  • estimated time of restoration (ETR) calculation and communication,
  • status of crew,
  • final restoration communications,      
  • cause of outage communications,
  • safety and outage survival tips,
  • impact on customer satisfaction (both business and residential),
  • communication channels and related technologies,
  • story and media management.

If you have a Synergy Group question, please contact:

SHAWNNA ANSLEY

Synergy Groups Manager