Registration Fee $349

        

 

May 1,  2018  |  8:00 am - 3:00 pm

Tampa Convention Center  |  Tampa, FL

Objectives:

 

  • Educate members on current issues and updates related to digital customer engagement;

  • Provide networking access to the knowledge base of other digital customer engagement group members;

  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;

  • Create professional development opportunities that include networking participants.

 

Members:

 

  • Open to all utility staff with an interest in digital customer engagement;

  • Steering committee membership open to all digital customer engagement managers;

  • Administrative support for the steering committee and the meetings provided by CS Week.

 

Scope:


The CS Week Digital Customer Engagement Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).

If you have a Synergy Group question, please contact:

SHAWNNA ANSLEY

Synergy Groups Manager