$249 Registration Fee

        


May 23, 2017  |  8:00 am - 3:00 pm  |  AGENDA

Fort Worth Convention Center  |  203 B

Mission:

 

The CS Week Digital Customer Engagement Synergy Group provides a professional, unbiased environment and ongoing discussion of current and common interests among managers and supervisors of utility departments and divisions involved in customer engagement throughout North America.

 

Objectives:

 

  • Educate members on current issues and updates related to digital customer engagement;

  • Provide networking access to the knowledge base of other digital customer engagement group members;

  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;

  • Create professional development opportunities that include networking participants.

 

Members:

 

  • Open to all utility staff with an interest in digital customer engagement;

  • Steering committee membership open to all digital customer engagement managers;

  • Administrative support for the steering committee and the meetings provided by CS Week.

 

Scope:

 

The CS Week Digital Customer Engagement Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).

If you have a Synergy Group question, please contact:

Jules Denton

Synergy Groups Manager