$249 Registration Fee                                                                                        

                                                                        

 May 23, 2017  |  8:00 am - 3:00 pm  |   AGENDA
Fort Worth Convention Center  | Room 203 C

MISSION:

The CS Week Contact Center Synergy Group provides a professional, unbiased environment and ongoing discussion of current and common interests among managers and supervisors of utility departments and divisions involved in customer engagement throughout North America.

 

MEMBERS:

  • Open to all utility staff with an interest in Contact Center performance;

  • Steering committee membership open to all Contact Center Managers;

  • Administrative support for the steering committee and the meetings provided by CS Week.

​OBJECTIVES:

  •  Educate members on current issues and updates related to the Contact Center;
  • Provide networking access to the knowledge base of other Contact Center group members;

  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;

  • Create professional development opportunities that include networking participants.

 

SCOPE:

The CS Week Contact Center Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).

If you have a Synergy Group question, please contact:

LISA COLLINS

Synergy Groups Manager