$349 Registration Fee

May 1, 2018   |   8:00 AM - 3:00 PM 
Tampa Convention Center   |   Room 10




7:30 AM - 8:00 AM

Breakfast: Ballroom D



7:30 AM - 8:00 AM

: Room 10



8:00 AM - 8:15 AM

Welcome / Introduction to Field Services Synergy Group

Facilitator: Eric VanBecelaere, Field Services Manager, Westar Energy

8:15 AM – 9:00 AM


Attendee Introductions

Facilitator: Mark Tomlin, Administrator, Workload Planning, Spire Energy


In this session, each attendee will introduce themselves, (name, title, company, type of utility, the number of customers and field employees), describe their "top of the mind issues", what they want to get out of the day, and something interesting or innovative that their utility is doing.  

9:00 AM – 10:00 AM

Live Demonstration:  Bulli Ray Occupational Dog Bite Prevention 

Demonstrator:  Mitzi Robinson 

10:00 AM - 10:15 AM

Break: Foyer



10:15 AM – 11:00 AM

Engaged Work Group and Successful Company; Which is the chicken and which is the egg?

Speaker: Victor J. Schoenig, Regional Manager, PSE&G

Organizations are nothing more than byproduct of the employees that work for them.  As managers and leaders, it is our obligation to fully engage employees, allowing them to feel comfortable rasinsing issues, being creative, and enjoying the work that they do.  Every company across the industries use similar materials, tools and equipment.  However, it's the people that use those items, that drive our business forward.  In this session, we will explore the various ideas that some companies use to discover accentuate the leadership behaviors that each of their employees possess. In the end , we will find that engaged and confident employees utilizing their experiences allows results to drive themselves.           

 11:00 AM – 12:00 PM

Using Customer Surveys to Improve Field Services
Speaker:  Alicia Grissom, Customer Experience, Westar Energy
Facilitator: TBA

Using surveys to obtain customer feedback on their experience and to drive improvements.

12:00 PM - 1:00 PM

Lunch: Ballroom D

1:00 PM – 1:45 PM

Improving Customer Satisfaction during a Time of Corporate Change
Speaker:Christopher G. Silies, Spire Energy

Facilitator: Mark Tomlin, Administrator, Workload Planning, Spire Energy

Spire Energy, one of the largest and fastest growing natural gas distributors and marketers in the Midwest, shares the success story around undergoing great change while simultneously improving customer satisfaction.  With all eyes on corporate growth and change, company leadership wanted to ensure that customer service did not fall by the wayside.  To make this happen, Field Gas Operation's leadership opted to implement specialized interventions around customer interface over a period of several years.


1:45 PM - 2:45 PM

Open Forum:  Attendees, this will be a great opportunity to bring Hot Topic / Top of Mind Topics to discuss with others in your industry with similar interest and challenges.

Moderator:  Joan CLark, Leader, Operations Coordination, The City of Calgary

2:45 PM - 3:00 PM

Recap of the Field Services Synergy Group Meeting

Facilitator: Timothy Davis, Process Manager, Revenue Measurement & Control, Austin Energy

A review of today’s session will be discussed, along with any questions or concerns from the attendees. Complete surveys.

If you have a Synergy Group question, please contact:


Synergy Groups Manager