CS Week Research is an association of companies conducting benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the member’s business operations.
Members of CS Week Research are concerned with establishing and managing effective customer service practices at their companies. Their membership allows them to measure various aspects of their business and IT processes. The overall objective for members includes the development of measures of real performance and processes for customer service aspects of their companies.
Current research and benchmarking projects include:
- Key Accounts,
311 Comparative Study, and
311 Technical Survey.
Key Aspects of CS Week Research on all benchmarking studies include:
- The involvement of leading individuals and companies in face to face benchmarking efforts.
Creating benchmarking databases to support benchmarking efforts.
Forming networking groups of members to share benchmarking information.
Conducting sessions and writing papers on benchmarking topics.
For additional information, please contact us.