Joe Tellez, Chief Technology Officer, Tacoma Public Utilities
The largest department in Tacoma City government and staffed by more than 1,200 employees, Tacoma Public Utilities is made up of Tacoma Power, Tacoma Water, Tacoma Rail, and the Click! Network television cable service. This executive shines a light on current thinking for future technology strategic planning, efforts that align the IT organization and attract talent to establish and support the rapidly changing operational requirements of utility operations.
- Position the IT organization to take both an external view via targeted market research and customer segmentation information and an internal view to determine what enabling technologies are right for today’s digital utility customer;
- Converge operational technology (OT) with information technology (IT), including cyber security protocols, while recognizing IT management disciplines must be stood up for support and maintenance;
- Invest in system integration capabilities that produce real-time analytics for data-driven IT and operational decision making; and
- Prioritize the IT portfolio based on the careful balance among customer value, customer engagement, operational requirements and process efficiency.