The mission of CS Week is to plan and deliver professional, unbiased, educational opportunities in a cost-effective manner for the electric, gas, water/wastewater utilities, cooperatives and municipalities throughout North America and the world.

CS Week Conference is the core of CS Week – the premier utility customer service conference – presenting a wide range of current utility topics at levels from introductory to advanced. It is known for exceptional educational sessions, spectacular networking opportunities, and an unparalleled exhibit hall showcasing the latest technologies and services. Attendees listen to inspiring keynote speakers; they may also choose from over sixty utility-relevant workshops and visit with over 100 companies specializing in customer care. All of the events are designed to increase understanding of key issues and enhance effectiveness of utility industry professionals.
"A Forum for Thought Leadership", CS Week Executive Summit is an invitation-only event, planned by senior utility executives for senior utility executives. Through interactive sessions and panel discussions with CIOs and VPs having both customer service and technical expertise, the Summit provides attendees with a highly charged productive environment fostering the exchange of ideas and practical solutions for critical business issues.
    CS Week College courses offer a full day of in-depth attention to current, critical utility customer service challenges. The colleges are facilitated by experts in the utility industry and customer service/IT community. Participants will leave with strategies and systems that will be timely, relevant and helpful in transferring this knowledge to their utilities.

  CS Week 311  is a group that meets annually at the ENGAGE311 Conference during CS Week. Their mission is to provide a professional and unbiased environment for in-depth and on-going discussion of current issues and common interests among both current and prospective 311 customer contact managers throughout North America. The group is open to all municipalities with an interest in 311 and focuses throughout the meeting on educating members on current issues, products and systems, education and networking within the 311 industry.

  CS Week Synergy Groups  are designed to allow software users from around the world to gather and meet the software developers. In this setting, they are able to discuss current and future developments. In the groups, the specific application user groups meet with the respective vendors to discuss current issues and common interests. Business process groups are organized by functions on the Customer Experience Lifecycle: Analytics, Billing & Payments, Credit & Collections, Contact Center, Digital Customer Engagement, Field Services, Low Income and Outage Communications.

  Key Account Forum at CS Week is an invitation-only two day event for utility executives, strategically designed to support the development of knowledge regarding the management and maintenance of relationships with key accounts, enhance marketing and sales skills, and provide a networking opportunity that will be supplemented through the year using other resources such as social media and webinars.
    The CS Week Expanding Excellence Awards are designed to recognize and salute excellence in customer service. The Awards program honors outstanding contributions and innovations in utility customer service. Visit our webpage for more information and to apply.

  CS Week Research is an association of companies conducting benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the member’s business operations.