Who Attends CS Week?

Attendee Profile

  • Utility customer service and IT executives

  • Customer service managers, directors and supervisors

  • Call/contact center managers

  • IT managers and personnel

  • Mobile data services managers

  • Project managers

  • Selection and implementation teams

  • Billing specialists

  • Finance directors, city managers, and public utility officials.


  • Exploring high-quality technology choices.

  • Listening to the perspectives of other utility professionals who have been there, done that.

  • Learning how to compare and measure customer service success.

  • Reviewing business strategies needed to unleash the full potential of utility customer service.




A sampling of utilities who attended CS Week 2016 for their customer service education and technology exploration needs:


AEP Corporate Communications & Creative Services
AEP Ohio
Alabama Power Company
Alameda Municipal Power
Algonquin Power
AltaGas Utilities, Inc.
Ameren Corporation
Ameren Missouri
American Water
Anchorage Water & Wastewater Utility
Aqua America, Inc.
Arlington County
ATCO Electric
Atlanta 311
Atmos Energy Corporation
Austin Energy
Avista Corporation
Baldwin County EMC
Baltimore Gas & Electric Company
Blue Ridge Electric Membership Corp.
Bluebonnet Electric Cooperative, Inc.
Bryan Texas Utilities
Burbank Water & Power
California Water Service Group
Canadian Electricity Association
CenterPoint Energy
Central Electric Membership Coop.
Central Hudson Gas & Electric Corp.
Central Lincoln Peoples Utility District
Charleston Water System
Charlotte County Utilities
Charlotte Water
Citizens Energy Group
Citizens Gas
City of Albany
City of Albuquerque
City of Alexandria
City of Arlington
City of Atlanta
City of Auburn
City of Austin
City of Baltimore
City of Berkeley
City of Burbank, CA
City of Calgary
City of Charlotte
City of Cleveland
City of Columbia
City of Dallas
City of Denton
City of Denver
City of Edmonton
City of Fort Collins
City of Fort Lauderdale Public Services
City of Fort Wayne
City of Fort Worth
City of Garland
City of Gastonia
City of Georgetown
City of Grand Rapids
City of Greensboro
City of High Point
City of Kansas City, Water Services
City of Kinston
City of Knoxville 311
City of Lethbridge
City of Lexington
City of Lima
City of Mesa
City of Minneapolis
City of Odessa
City of Oklahoma City
City of Orangeburg
City of Palo Alto
City of Pasadena
City of Raleigh Public Utilities Dept.
City of Richmond
City of Rock Hill Utilities Dept.
City of Roseville
City of Ruston
City of Saskatoon
City of Seattle
City of South Bend
City of Sumter
City of Tallahassee
City of Tampa, Water Dept.
City of Tempe
City of Tulsa
City of Waco
City of Waco Water Services
City of Wichita
City of Wilson Utilities
City of Winston Salem
City Utilities of Springfield

Clallam County Public Utility District #1
Clay Electric Cooperative, Inc.
Clayton County Water Authority
ConEdison Energy
Connexus Energy
Consolidated Edison Co. of New York, Inc.
Corn Belt Energy
County of Sacramento
Cowlitz PUD
CPS Energy
Dakota Electric Association
Dallas Water Utilities
Dayton Power & Light Company
DC Office of Tax and Revenue
DC Water & Sewer Authority
Dekalb County
Delta Natural Gas Company, Inc.
Dominion VA/NC Power
Dominion Virginia Power
DTE Energy Corporation
Duke Energy
ElectriCities of North Carolina, Inc.
Enstar Natural Gas Company
Enwin Utilities
EPCOR Energy Services
EPCOR Utilities, Inc.
Eversource Energy
Exelon Energy Delivery
Fairfax Water
Farmers Electric Cooperative, Inc.
Fayetteville Public Works Commission
Flint EMC
Florida Power & Light Company
Franklin County Public Utility District #1
Gainesville Regional Utilities
Gas South
Georgia Power Co.
Golden State Water Company
Granger Hunter Improvement District
Grant County Public Utilities District #2
Great Lakes Energy Cooperative
Greater Cincinnati Water Works
Green Mountain Power Coorporation
Greeneville Light & Power System
Gulf Power Company
Gwinnett County Dept. of Public Utilities
Hampton Roadds Sanitation District

Hydro Ottawa Limited
Iberdrola USA - CMP
Indianapolis Power & Light Company
Intermountain Rural Electric Association
Johnson City Power Board
Jones-Onslow EMC
Kansas City Board of Public Utilities
Kansas City Power & Light Company
Kissimmee Utility Authority
Knoxville Utilities Board
Laclede Gas
Las Vegas Valley Water District
LG&E and KU Energy
Liberty Utilities
London Hyrdo
Los Angeles Dept. of Water & Power
Loudoun Water
Lubbock Power & Light Company
MC311 Customer Service Center
Mecklenburg County NC
Metropolitan Utilities District
Midwest Energy Cooperative
Mississippi Power Cooperative
Mohawk Valley Water Authority
Montana-Dakota Utilities Company
Montgomery Water Works Board
Morristown Utility Systems
Mount Pleasant Waterworks
Mountaineer Gas Company
Nalcor Energy

Nashville Electric Service
National Grid Massachusetts
National Grid USA
NB Power Holding Corp.
New Braunfels Utilities
New Jersey American Water
Newfoundland Hydro
Newfoundland Power, Inc.
Newport News Waterworks
Nishnabotna Valley REC
NiSource, Inc.
Norfolk Cares Impact Call Center 311
Northern Kentucky Water District
Northfolk Electric Coopereative
Northwest Natural Gas
Norwich Public Utilities

Nova Scotia Power, Inc.
NW Natural Gas Company
NYC Dept. of Environmental ProtectionBureau of Customer Service
Oklahoma Natural Gas Company
Omaha Public Power District
Orangeburg Department of Public Utilities
Orlando Utilities Commission
Owensboro Municipal Utilities
Pacific Gas & Electric Company
Padre Dam Municipal Water District
Palm Beach County Water Utilities 
PECO, an Exelon Company
Peoples Natural Gas
Pepco Holdings, Inc.
Peterborough Utilities
PG&E Corporation
Piedmont Natural Gas Company, Inc.
Pinellas County Utilities
Portland General Electric Company
Portland Water Bureau
PPL Corporation
PPL Electric Utilities
Provo City Customer Service
Provo City Power
Provo City Public Works
PSEG Long Island
Public Service Company of North Carolina, Inc. D/b/a PSNC Energy
Public Service Company of Oklahoma
Public Service Enterprise Group
Redding Electric Utility
Region of Peel
Regional Municipality of Durham
Reliant Energy, Inc.
Richland, WA
Richmond Department of Public Utilities
Rochester Public Utilities
Sacramento Municipal Utilities District (SMUD)
Salt River Project
Sam Houston Electric Cooperative, Inc.
San Diego Gas & Electric
San Jose Water Company
Sam Houston Electric Cooperative, Inc.
San Diego Gas & Electric
San Jose Water Company
Sanitation District No. 1
Santee Cooper Power
SCANA Energy
SCANA Corporation
Seattle Public Utilities
Sempra Energy Utilties
SourceGas LLC
South Adams County Water & Sanitation Dist.
South Central Power Company
Southern California Edison Company
Southern Company
Southern Maryland Electric Cooperative, Inc (SMECO)
Spartanburg Water Systems
St. Lucia Electricity Services, Ltd.
Tacoma Public Utilities
Talquin Electric Cooperative, Inc.
Tampa Electric Company
The Laclede Group, Inc.
Tohono O'odham Utility Authority
Toronto Hydro Electric Systems, Ltd.
Town of Kernersville
Turlock Irrigation District
UGI Utilities, Inc.
UIL Holdings Corporation
Union Gas
Union Gas Limited
United Power, Inc.
Vectren Energy Delivery
Vectren Utilities Holdings
Veolia Water Amereica, LLC
Vera Water America, LLC
Vera Water and Power
Vermont Electric Cooperative, Inc.
Village of Schaumburg-Public Safety Building
Washington Gas
Water Works Board of the City of Auburn
Waverly Light & Power
We Energies
Westar Energy
Wright-Hennepin Cooperative Electric Association
Xcel Energy, Inc.
Yampa Valley Electric Association, Inc.