About CS Week

Mission

The mission of CS Week is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking and sharing of innovative best practices that will advance the customer experience.

WHAT IS CS WEEK?

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services and Strategies & Management.

Venues at CS Week include: 

CS Week Executive Summit*   LeadNext*
CS Week Key Account Forum*
  CS Week 311
CS Week College
  Expanding Excellence Awards
CS Week Synergy Groups
  •    CS Week Conference  with 60+ workshops, General Sessions, 
        Keynotes, Networking Events and
 

•    The largest Exhibit Hall  in the industry

 
One additional venue supports specialized objectives:  CS Week Publishing.

Click on underlined words for more information about CS Week.

* By invitation only.
 

HISTORY

Formerly known as the Tres Utility Conference, CS Week has grown up and changed a lot over the years.  Under the leadership of then CS Week CFO Jerry Duvall, Tres Utility Conference was transitioned about 1976 to become the CIS (Customer and Information Services) Conference when he brought the conference organization to Sherman, TX.  Duvall and Rod Litke, current Chief Executive Officer, joined forces in 1989 and evolved the format from a one vendor solution-based forum to a generic, open, utility-focused conference.

A 501c3 nonprofit organization, CS Week is THE premiere utility education conference.  It draws attendees primarily from large and small North American IOUs, municipalities and cooperatives.  Beginning in 2016, the AGA (American Gas Association) and EEI (Edison Electric Institute) are combining their customer service conference with CS Week.  Besides its multiple education venues and networking opportunities, CS Week boasts the largest customer service and IT exhibit hall in the industry. CS Week offers webinars and blogs year-round to showcase utility success stories, update attendees on marketplace trends and keep utility professionals connected.

Multiple advisory panels shape and focus Conference and year-round content to keep it aligned with the CS Week mission. Marking its 40th anniversary in 2016, CS Week continues to adapt and reflect industry times while holding fast to its core foundation to provide utility professionals at every level with valuable, current and applicable education and industry networking opportunities, with an emphasis on "expanding excellence in customer service."

Home Office

Our professional staff is available to provide information and answer any questions you might have about CS Week. We strive to offer support to our attendees, sponsors and exhibitors, and to assist the utility industry as a whole by offering relevant, effective, and economical customer service education. We are social, so feel free to contact us in any way that is convenient for you. Office hours are 8:00 am to 5:00 pm CST.

Rod Litke

Chief Executive Officer


Gail Farmer

Exhibitor/Sponsor Manager
903-821-8623

Shelley Carter

Key Account Forum, Research and
Expanding Excellence Manager
903-821-8647

Janet Grabinski

Writer
903-821-2339

John Sild

Conference Director
903-815-1909

Julie Shankles

Registration/Finance Manager
903-821-8631

Amber Wiens

CS Week 311 Manager
903-821-8721

Brynna Harris

Media, Marketing & Communications Manager
903-821-8651

Lisa Collins

Educational Director
903-821-8675

Danise Mullendore

College/Workshop Manager
903-821-8680

DeAnn Mozingo

Database Manager
903-821-1345

Shawnna Ansley

Synergy Groups Manager
903-821-8648

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