About CS Week


The mission of CS Week is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking, and sharing of innovative best practices that will advance the customer experience.


CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing and Payments, Contact Center, Credit and Collections, Digital Customer Engagement, Field Customer Service, and Strategies and Management.

Venues at CS Week include: 

CS Week Executive Summit      • CS Week 311 
  CS Week Key Account Forum
    Expanding Excellence Awards
  CS Week College
    CS Week Conference  with 60+ workshops
  CS Week Synergy Groups
   •    The largest Exhibit Hall  in the industry

Two additional venues support specialized objectives: CS Week Research  and CS Week Publishing. Click on underlined words for more information about CS Week.


Formerly known as the Tres Utility Conference, CS Week has grown up and changed a lot over the years!  Under the leadership of current CS Week Chief Operating Officer Jerry Duvall, Tres Utility Conference was transitioned about 1976 to become the CIS (Customer and Information Services) Conference when he brought the conference organization to Sherman, TX.  Duvall and Rod Litke, current Chief Executive Officer, joined forces in 1989 and evolved the format from a one vendor solution-based forum to a generic, open, utility-focused conference.

A 501C3 nonprofit organization, CS Week now is THE premiere utility education conference.  It draws attendees primarily from large and small North American IOUs, municipalities and cooperatives.  Beginning in 2016, the AGA (American Gas Association) and EEI (Edison Electric Institute) are combining their customer service conference with CS Week.  Besides its multiple education venues and networking opportunities, CS Week boasts the largest customer service and IT exhibit hall in the industry. CS Week offers webinars and blogs year-round to showcase utility success stories, update attendees on marketplace trends and keep utility professionals connected.

Multiple advisory panels shape and focus Conference and year-long content to keep it aligned with the CS Week mission. Marking its 40th anniversary in 2016, CS Week continues to adapt to reflect industry times but holds fast to its core foundation - providing utility professionals at every level with valuable, current and applicable education, with an emphasis on "expanding excellence in customer service."

Home Office

Our professional staff is available to provide information and answer any questions you might have in regards to our programs. Our goal is to offer support to our attendees, sponsors and exhibitors, and to assist the utility industry as a whole by offering relevant, effective, and economical customer service education. Feel free to contact us in any way that is convenient for you. Office hours are 8:00 am to 5:00 pm CST.

Rod Litke

Chief Executive Officer

Gail Farmer

Exhibitor/Sponsor Manager

Shelley Carter

Key Account Forum Manager

Janet Grabinski


John Sild

Conference Director

Julie Shankles

Registration/Finance Manager

Amber Wiens

CS Week 311 Manager

Brynna Harris

Media, Marketing & Communications Manager

Lisa Collins

Educational Director

Danise Mullendore

College/Workshop Manager

DeAnn Mozingo

Database Manager

Shawnna Ansley

Synergy Groups Manager

No content found

No content found

No content found