WHAT IS CS WEEK?


CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing and Payments, Contact Center, Credit and Collections, Digital Customer Engagement, Field Customer Service, and Strategies and Management.

Venues at CS Week include: 

CS Week Executive Summit      • CS Week 311 
  CS Week Key Account Forum
    Expanding Excellence Awards
  CS Week College
    CS Week Conference  with 60+ workshops
  CS Week Synergy Groups
   •    The largest Exhibit Hall in the industry


Two additional venues support specialized objectives: CS Week Research and CS Week Publishing. Click here for more information about CS Week.

ARE YOU A UTILITY EMPLOYEE INTERESTED IN SERVING ON THE CS WEEK PLANNING COMMITTEE?
SUBMIT YOUR APPLICATION TODAY.

CS WEEK Conference 42

April 30 - May 4, 2018

Tampa Convention Center | Tampa, FL

333 S Franklin St.
Tampa, FL 33602

Get ready for 2018! Check out CS WEEK 2017 links:

Agenda   Workshops   Registration   Accommodations

  • Analytics
  • Billing & Payments
  • Digital Customer Engagement
  • Contact Center
  • Credit & Collections
  • Field Customer Service
  • Strategies & Management
  • Water Focus
  • Canadian Focus
  • Sponsor Solution
  • Expanding Excellence Awards

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Industry Sponsors:

 

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