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CS Week Lifecycle Components

    • Analytics - Covers various aspects of the Smart Grid and/or Smart Infrastructure, Advanced Metering Infrastructure, Meter Data Management and the analytics resulting from the data generated by the devices. Covers all devices that monitor consumption and also Internet of Things.
    • Billing & Payments - Focuses on all aspects of residential, commercial and industrial billing including e-billing; wholesale billing; billing for other services; bill print services; consolidated bills; revenue assurance; complex billing; and dynamic (real-time) pricing. This track also examines various payment issues related to credit cards; debit cards; e-checks; lockbox operations; treasury functions; EBPP; cashier workstations; and kiosks.
    • Digital Customer Engagement  - Utilizes digital tools and techniques to find, listen to and mobilize stakeholders around issues in the utility industry.
    • Contact Center - Explores current, emerging and enabling processes and technology in the areas of customer acquisition; telephony; DSM/conservation; CRM; call center software; outage management; work management; GIS; kiosks; and document management.
    • Credit and Collections - Considers new issues and best practices in the areas of credit and collection processes and software; third party collections; mobile workforce management; modeling and scoring; data analytics; e-checks; and remote disconnect through AMI.
    • Field Customer Service - Concentrates on various aspects of field operations including outage management; materials management; mobile workforce management; GIS; communications architecture; GPS; broadband; dispatch; routing; and scheduling.
    • Strategies and Management - Focuses on trends from a people, process and technology perspective by sharing information related to plans, strategies, trends and management of the Customer Service Lifecycle.

Sponsor solution and Awards

*Sponsor Solution and Awards are presented at conference concurrently with CS Week Conference workshops.  

  • Sponsor Solution - Exhibitor forum for informing utility personnel about their products and services and client success stories.
  • Expanding Excellence Awards -  Four sessions designated to hear from the two  (large and small utility) award winners and their team that are announced at Wednesday morning General Session.

Questions

If you have a question regarding CS Week Conference,

please contact:

Danise Mullendore

Workshop Manager
at

dmullendore@csweek.org

 

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