Conference 40 Workshop presentations now available online

If you  registered for Conference 40, Phoenix, AZ, you are entitled to the link to

Workshop, Award and Exhibitor Showcase presentations.
An email broadcast was sent on  May 13th . 
Please contact if you did not receive your invite.

CS Week Lifecycle Components

  • Devices, Data & Analytics - Covers various aspects of the Smart Grid/Infrastructure including: AMI; Demand response/demand management; Dynamic/real-time/critical peak pricing options; Grid optimization; Integration of renewables; storage and distributed generation; PHEVs; and Home Area Networks/energy management systems/Consumer Displays and Control.
  • Billing - Focuses on all aspects of residential, commercial and industrial billing including e-billing; wholesale billing; billing for other services; bill print services; consolidated bills; revenue assurance; complex billing; and dynamic (real-time) pricing.
  • Customer Engagement - Explores current, emerging and enabling processes and technology in the areas of customer acquisition; customer segmentation and marketing; channel management; telephony; DSM/conservation; CRM; web self-services; call center software; outage management; work management; GIS; kiosks; and document management.
  • Payments - Examines various payment issues related to credit cards; debit cards; e-checks; lockbox operations; treasury functions; EBPP; cashier workstations; and kiosks.
  • Credit and Collections - Considers new issues and best practices in the areas of credit and collection processes and software; third party collections; mobile workforce management; modeling and scoring; data analytics; e-checks; and remote disconnect through AMI.
  • Field Customer Service - Concentrates on various aspects of field operations including outage management; materials management; mobile workforce management; GIS; communications architecture; GPS; broadband; dispatch; routing; and scheduling.
  • Strategies and Management - Focuses on trends from a people, process and technology perspective by sharing information related to plans, strategies, trends and management of the Customer Service Lifecycle.

Exhibitor Showcases and Awards

  • Exhibitor Showcases- Exhibitor forum for informing utility personnel about their products and services and client success stories.
  • Expanding Excellence Awards-  Four sessions designated to hear from the two  (large and small utility) award winners and their team that are announced at Wednesday morning General Session.

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