Winners will be announced in Wednesday morning’s general session.

 

CS Week announces the 2017 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in four award categories:

 

 

BEST MOBILITY IMPLEMENTATION

Awards are presented to one large and one small utility that have successfully completed a pilot or large-scale implementation during 2016 or 2017 which features an innovative approach to improving customer service in the meter-to-cash customer experience lifecycle by applying mobility to their customers’ needs. more    

 

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful Customer Information System (CIS) project implemented during 2016 or 2017.   more

 

BEST ANALYTICS PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot project or large-scale implementation during 2016 or 2017 that optimized analytics provided by devices, data or other related technologies to address, re-mediate or enhance customer service.   more

 

   INNOVATION IN DIGITAL CUSTOMER ENGAGEMENT

Awards are presented to one large and one small utility that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle. . more   
. more   

        INNOVATION IN PEOPLE AND PROCESS

Awards are presented to one large and one small utility that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle. more

Join us in Fort Worth, Texas as category award winners and distinguished finalists are recognized in the opening general session.

If you have questions regarding CS Week Expanding Excellence Awards, please contact:

Lisa Collins

  Expanding Excellence Awards Manager

- AWARD SUBMISSIONS WILL OPEN FALL 2016-


Any utility submitting an Expanding Excellence Award entry is qualified to receive a 50% discount on up to 5 CS Week Conference Registrations!*

*Registrations under this special package is available for a limited time only.   

Please contact Julie Shankles, CS Week Registration Manager during working hours Monday - Friday, 8:00 am - 5:00 pm Central at jshankles@csweek.org or via phone at (903) 893-3214.