Winners will be announced in Wednesday morning’s general session.

 

CS Week announces the 2017 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in four award categories:

 

 

BEST MOBILITY IMPLEMENTATION

Awards are presented to one large and one small utility that have developed an innovative approach to improving customer service in the meter-to-cash Customer Experience Lifecycle by applying mobility to their customer’s needs.  more    

 

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful CIS project implemented during 2015-2016.  more

 

BEST DEVICES, DATA and ANALYTICS PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot or large-scale implementation during 2015 or 2016 that optimized Devices, Data, and Analytics or other related technologies.   more

 

INNOVATION IN CUSTOMER SERVICE

Awards are presented to one large and one small utility that have developed an innovative approach to improving customer service in the meter-to-cash Customer Experience Lifecycle. Innovative approaches may apply to any aspect of the customer relationship or to the methods to improve existing Legacy Systems supporting customer service. more   

Join us in Fort Worth, Texas as category award winners and distinguished finalists are recognized in the opening general session.

If you have questions regarding CS Week Expanding Excellence Awards, please contact:

Lisa Collins

  Expanding Excellence Awards Manager

- AWARD SUBMISSIONS WILL OPEN FALL 2017-


Any utility submitting an Expanding Excellence Award entry is qualified to receive a 50% discount on up to 5 CS Week Conference Registrations!*

*Registrations under this special package is available for a limited time only.   

Please contact Julie Shankles, CS Week Registration Manager during working hours Monday - Friday, 8:00 am - 5:00 pm Central at jshankles@csweek.org or via phone at (903) 893-3214.