Winners will be announced in Wednesday morning’s general session.

 

CS Week announces the 2017 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in five award categories:

 

BEST ANALYTICS PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot project or large-scale implementation during 2015 and 2016 that optimized analytics provided by devices, data or other related technologies to address, re-mediate or enhance customer service.  more

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful Customer Information System (CIS) project implemented during 2015 or 2016. more

BEST MOBILITY IMPLEMENTATION

Awards are presented to one large and one small utility that have successfully completed a pilot or large-scale implementation during 2015 or 2016 which features an innovative approach to improving customer service in the meter-to-cash customer experience lifecycle by applying mobility in their customer's needs. more

INNOVATION IN DIGITAL CUSTOMER ENGAGEMENT

Awards are presented to one large and one small utility that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle.  more   Awards are presented to one large and one small utility that have developed and innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle. more

INNOVATION IN PEOPLE & PROCESS

Awards are presented to one large and one small utility that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle. more

If you have questions regarding CS Week Expanding Excellence Awards, please contact:

Lisa Collins

  Expanding Excellence Awards Manager

- Submissions open on OCTOBER 14, 2016 - DEADLINE IS JANUARY 6, 2017

Download Application Here

(compressed zip file  175KB)


Please contact Lisa Collins with your questions regarding the Expanding Excellence Awards Program  lcollins@csweek.org or (903) 893-3214

Any utility submitting an Expanding Excellence Award entry is qualified to
receive a 50% discount on up to 5 CS Week Conference Registrations!*



*Registrations under this special package is available for a limited time only.   

Please contact Julie Shankles, CS Week Registration Manager during working hours Monday - Friday, 8:00 am - 5:00 pm Central at jshankles@csweek.org or via phone at (903) 893-3214.