Winners will be announced in Thursday
morning’s general session at CS Week Conference 42.

 

CS Week announces the 2018 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in four award categories:

 

BEST ANALYTICS PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot project or large-scale implementation during 2016 -2017 that optimized analytics provided by devices, data or other related technologies to address, re-mediate or enhance customer service.  more

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful Customer Information System (CIS) project implemented during 2016 or 2017. more

INNOVATION IN DIGITAL CUSTOMER ENGAGEMENT

Awards are presented to one large and one small utility that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle.  more  

INNOVATION IN PEOPLE & PROCESS

Awards are presented to one large and one small utility that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle. more

If you have questions regarding the Expanding Excellence Awards, please contact:

SHELLEY CARTER

Expanding Excellence Awards Program Manager

- Submissions now OPEN for 2018 -

Download Application Here
(compressed zip file  175KB)


Please submit your application(s) directly to Shelley Carter
 or contact her with your questions regarding the Expanding Excellence Awards Program  

eea@csweek.org or (903) 893-3214

Any utility submitting an Expanding Excellence Award entry is qualified to
receive a 50% discount on up to 5 CS Week Conference Registrations!*



*Registrations under this special package is available for a limited time only.   

Please contact Julie Shankles, CS Week Registration Manager during working hours Monday - Friday, 8:00 am - 5:00 pm Central at jshankles@csweek.org or via phone at (903) 893-3214.