Introducing Individual Achievement Awards to Expanding Excellence

Starting with the 2019 Conference, the Expanding Excellence Awards are being extended to add Individual Achievement Awards. CS Week’s Board of Directors approved two new awards that will identify and honor individual utility employees who have made significant leadership contributions or whose track record reflects a strong potential for growth and higher accountability. Individual Achievement Awards will be made annually at the discretion of the CS Week Award Committee, which may choose to grant one, none or multiple awards in any one Conference year.

  Nominee demonstrates consistent, progressively more mature and respected leadership skills as supported by multiple specific examples. Click here for more information!
   

Nominee demonstrates an aptitude and a variety of skills and behaviors that indicate a desire to grow, a willingness to go above and beyond and potential for broader responsibilities and higher roles. Click here for more information!







 
 
 
 

CS Week announces the 2019 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service in four award categories:

 

BEST ANALYTICS PROJECT

Awards are presented to one large and one small utility that have successfully completed a pilot project or large-scale implementation during 2017 or 2018 that optimized analytics provided by devices, data or other related technologies to address, re-mediate or enhance customer service.  more

BEST CIS IMPLEMENTATION

Awards are presented to one large and one small utility for a highly successful Customer Information System (CIS) project implemented during 2017 or 2018. more

INNOVATION IN DIGITAL CUSTOMER ENGAGEMENT

Awards are presented to one large and one small utility that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle.  more  

INNOVATION IN PEOPLE & PROCESS

Awards are presented to one large and one small utility that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle.  more

Congratulations to the 2018 EEA Award Winners!

Click on the links for the 2018 Expanding Excellence Award Videos and Press Release

If you have questions regarding the Expanding Excellence Awards, please contact:

SHELLEY CARTER

Expanding Excellence Awards Program Manager

- Submissions Open NOW -

Download Application Here


Please submit your application(s) directly to Shelley Carter
 or contact her with your questions regarding the Expanding Excellence Awards Program  

eea@csweek.org or (903) 893-3214

Any utility submitting an Expanding Excellence Award entry is qualified to
receive a 50% discount on up to 5 CS Week Conference Registrations!*



*Registrations under this special package is available for a limited time only.   

Please contact Julie Shankles, CS Week Registration Manager during working hours Monday - Friday, 8:00 am - 5:00 pm Central at jshankles@csweek.org or via phone at (903) 893-3214.