2018 Sponsors

ELITE Sponsors



 

IBM Global Business Services is one of the largest consulting organizations in the world that offers a broad consulting, implementation, systems integration and application management services for Microsoft business solutions and technology. IBM is the largest System integrator for 311 Citizen Services and has deep industry expertise, business strategy and program governance experience along with unique understanding of Microsoft technologies that provide best-in-class business solutions to help clients achieve their business objectives. 
 

IBM


44 Roosevelt Blvd
Florham Park, NJ  07932


Tel: (973) 979-6860


www.ibm.com

 

Products & Services Provided:

 

  • 911 Service
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Asset Management
  • Benchmarking and Best Practices
  • Bill Processing/Printing/Mailing
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Change Management
  • Channel Management
  • Cloud Platform
  • Collaboration Tools
  • Consulting
  • Contact Management
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Customer Service
  • Dashboards
  • Data Management
  • Data Security
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)



  • Financial Management
  • Help Desk
  • Marketing
  • Mobile Applications
  • Performance Management
  • Permits and Licensing
  • Process Re-engineering
  • Project Management
  • Regulatory Compliance
  • Reporting
  • Revenue Management
  • Risk Management
  • Service Queing
  • Social Media
  • Speech Analytics
  • Speech Recognition
  • System Integrators
  • Web Design/Support
  • Work Flow
  • Work Management



 

Oracle offers government a complete cloud vision with the broadest portfolio of cloud solutions available. Agencies are empowered to: 

Lead the transformation of government:  The Oracle Cloud allows you to nimbly create modern services: Streamline back-office processes, improve employee effectiveness, and create new levels of citizen engagement. 
Integrate clouds with existing mission-critical IT: Optimize your IT organization by running workloads where they run best — on-premises or in the cloud. Integrate business processes across these environments and easily migrate workloads between them. 
Accelerate agency application innovation: Enjoy rapid-application development with easy-to-use, open source tools and instant cloud access. Your team can focus on creating innovative services with world-class automation in a cloud built for maximum security. 

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Additional Resources
To learn more about our U.S. Public Sector solutions, visit oracle.com/publicsector and follow us on Twitter @OracleCloud |  #oraclegov

 

 

oracle


500 Oracle Parkway
Redwood Shores, CA   94065


Tel: (800) 633-0738


www.oracle.com

 

Products & Services Provided:

 

  • Access Control
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Call Center Solutions
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Cloud Platform
  • Collaboration Tools
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Care Operations
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Relationship Management (CRM



  • Customer Experience & Mgmt Tracking
  • Customer Relationship Management (CRM)
  • Customer Segmentation & Targeting
  • Customer Service
  • Customer Web Access
  • Data Security
  • Document Imaging/Mgmt/Digitization
  • Employee Communication/Training
  • Help Desk
  • Information Services and Capture
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Online Information Database
  • Routing/Scheduling Software
  • Service Queing
  • Social Media
  • Widgets
  • Work Flow





Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today’s mission. The FedRAMP-approved Salesforce Government Cloud - the world’s #1 enterprise cloud, built for government – gives leadership, management, and employees mobile, self-service tools to connect data, process, citizens, and partners across the mission.
              
 

salesforce


2550 Wasser Terrace
Salesforce Suite 100
Herndon, VA   22015


Tel: (866) 630-6098


www.salesforce.com

 

Products & Services Provided:

 

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Automatic Notifications
  • Asset Management
  • Benchmarking and Best Practices
  • Billing Solutions
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Change Management
  • Channel Management
  • Cloud Platform
  • Collaboration Tools
  • Collections Case Management
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Acquisition
  • Customer Care Operations
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Segmentation & Targeting
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Data Management



  • Data Migration and Conversion
  • Data Security
  • Dispatch Solutions
  • Document Imaging/ Management/ Digitization
  • e-Billing/Web Presentment
  • eCommerce
  • Electronic Data Interchange (EDI)
  • Employee Communication/Training
  • Employee Information Tracking
  • Enterprise Information Systems (EIS)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Information Services and Capture
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Online Information Database
  • Outage and Distribution Management
  • Performance Management
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Regulatory Compliance
  • Remote User Integration
  • Reporting
  • Routing/Scheduling Software
  • Service Queing
  • Social Media
  • System Integrators
  • Work Flow
  • Work Management

diamond Sponsors



 

Adoxio is known around the globe in the Dynamics Communities for its expertly-configured, solutions that connect organizations to people.

Adoxio creates industry-leading CRM solutions built on Microsoft’s Dynamics 365. We provide solutions with a complete end to end service flow across all channels. Additionally, we offer installation, configuration and management of their platforms. 

For more information about Adoxio, our products or a live demo, please visit adoxio.com
 

 

adoxio


Unit 205
1170 Kensington Cr. NW
Calgary, AB   T2N 1X6
Canada


Tel: (800) 508-7811


www.adoxio.com

 

Products & Services Provided:

 

  • 911 Service
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Automatic Notifications
  • Business Intelligence
  • Customer Engagement



  • Customer Experience & Management Tracking
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Help Desk
  • Payment Processing/Solutions
  • Permits and Licensing
  • Work Flow



 
 Government agencies are partnering with Microsoft and using cloud technology to address challenges and better meet citizen expectations.  Microsoft is uniquely positioned to empower government through digital transformation. We provide a comprehensive set of capabilities including the choice of trusted cloud solutions and services, the embracing of open source technologies and the support of a vast global partner network.

 

microsoft


One Microsoft Way
Redmond, WA   98052


Tel: (701) 492-6483


www.microsoft.com

 

Products & Services Provided:

 

  • Analytics
  • Application Integration
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Communications Architecture
  • Consulting
  • Customer Database Analytics
  • Customer Engagement
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Service



  • Data Management
  • Data Security
  • e-Commerce
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Field Service
  • Information Services
  • Mobile Applications
  • Mobile Workforce Management
  • Speech Analytics
  • Speech Recognition

Sapphire Sponsors





Founded in 1989, DATAMARK is U.S.-based and operates BPO service delivery centers and contact centers worldwide, offering choice of domestic, nearshore, and farshore locations to reduce operating costs while delivering unsurpassed customer care. We offer clients a complete array of multichannel contact centers and mailroom services, including OCR and RPA. Our client partnerships include customer care for leading international companies across many industries, including government and utilities, insurance, banking and financial services, telecommunications, and manufacturing/retail.
  
 

DATAMARK, Inc.


123 W. Mills Ave. Suite 400
El Paso, TX  79901


Tel: (915) 242-6117


www.datamark.net

 

Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider
  • Outsourcing
  • Customer Experience & Management Tracking
  •  

  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management








  • From local governments to global corporations, Incapsulate is changing the way our clients engage with the customers they serve. Headquartered in Washington, DC and offices in Boston, we specialize in citizen engagement solutions, data analytics and Salesforce-based solutions. 

    As cities become “smart,” Incapsulate’s 311 Capsule is a Salesforce-based CRM system that digitally transforms local government. Coupled with our hands-on experience, the Capsule is a modern, cloud-based solution that helps local governments to stay ahead.
               
     

    incapsulate, LLC


    1620 L Street NW
    3rd Floor, Suite D
    Washington, D.C.   20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    Products & Services Provided:

  • Analytics
  • Call Center Solutions
  • Cloud Platform
  •  

  • Customer Service
  • Performance Management








  • Nuance is reinventing the relationship between agencies and citizens through engagement solutions powered by artificial intelligence. We aim to be the global leader in intelligent self- and assisted-service solutions. These solutions are differentiated by speech, biometric authentication, virtual assistant, web chat and cognitive technologies; and enable cross-channel customer service for IVR, mobile and web, Inbound and Outbound; and magnified by the design and development skill of a global professional services team.
      
     

    nuance


    One Wayside Rd.
    Burlington, MA   01803


    Tel: (781) 565-5000


    www.nuance.com

     

    Products & Services Provided:

  • Auto Attendant
  • Call Center Solutions
  • Chatbots
  • Customer Care Operations
  • Customer Engagement
  •  

  • Customer Service
  • Interactive Voice/Web Response
  • Speech Recognition
  • Virtual Assistants




  • EMERALD Sponsor





    Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service. 

    As a longtime partner to Government, Motorola provides platforms and solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery, improving performance management and citizen satisfaction. We are helping people be their best in the moments that matter.
      
     

    motorola solutions, inc.


    175 Malachi Path
    Dallas, GA   30132


    Tel: (404) 402-6078


    www.motorolasolutions.com

     

    Products & Services Provided:

  • 911 Service
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  • Customer Relationship Management (CRM)
  • Customer Service
  •  

  • Dispatch Solutions
  • Mobile Applications
  • Mobile Workforce Management
  • Permits and Licensing
  • Reporting
  • Work Flow
  • Work Management