Frequently Asked Questions

How do I register for the ENGAGE311 Conference?

If you are a utility, download the online registration form and fill it out and send it via mail, fax, or e-mail to Amber Wiens, CS Week 311 Manager at CS Week. You may also register over the phone by calling the CS Week office at 903-893-3214. Registration and check-in will be available on-site Sunday, April 29th 1:00 PM - 5:30 PM and Monday, April 30th, 7:30 AM - 5:00 PM.

How do I Sponsor or Exhibit at the ENGAGE311 Conference?

If you are a vendor and wish to attend the ENGAGE311 Conference, you must attend as a sponsor, exhibitor, or non-exhibitor. For more information on these opportunities, please email Amber Wiens, CS Week 311 Manager at

When do I pay for Conference?

Payment is due at the time of registration.

How should I pay for Conference?

You may pay by credit card or check using the registration form, fax, over the phone, or by mail.

What meals are included?

Breakfast: Monday, Tuesday, and Wednesday
Breaks with refreshments: Monday, Tuesday, and Wednesday
Lunch: Monday, Tuesday, and Wednesday
Reception with light hors d'oeuvres and drinks: Monday and Tuesday

How do I get to the venue?

The Westin Tampa Waterside is located at 725 S Harbour Island Blvd, Tampa, FL 33602. More information on transportation and the venue is located on our Travel and Accommodations pages. Please contact us if you require any further information or assistance.

What about accommodations?

All Conference activities will take place at the Westin Tampa Waterside where a room block has been reserved for the ENGAGE311 Conference at a special discounted rate. The cost of hotel accommodation and travel is not included in the registration fee. To take advantage of this discounted registration rate and for more information on the hotel, please visit our Accommodations page. Do not hesitate to book your room as this block will fill up quickly and there are a limited number of rooms available at this venue.

What should I PACK?

All attendees are encouraged to dress business casual. Meeting rooms are generally kept cooler, so a sweater or light jacket may be useful during general sessions. Tampa is also known as a walking city so don't forget to pack some comfortable shoes for your leisure time. Tampa tends to have daily rain showers in the spring so make sure to pack an umbrella if you plan on venturing out of the hotel during your stay. We also recommend bringing plenty of business cards for networking and sponsor raffle drawings.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our event more enjoyable, please let us know at the time of registration on your form.

Delegate Substitutions and Cancellations

CANCELLATION POLICY: Cancellations received in writing by the registrar before April 1, 2018 will receive full refund of registration fees, less a $75 administrative processing charge. Cancellations received on or after April 1, 2018 will not receive a refund. Substitutions will be accepted. All refunds will be processed after CS Week 2018.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 893-3214 or direct at (903) 821-8721