2018 Exhibitors





 Adoxio is known around the globe in the Dynamics Communities for its expertly-configured, solutions that connect organizations to people.

Adoxio creates industry-leading CRM solutions built on Microsoft’s Dynamics 365. We provide solutions with a complete end to end service flow across all channels. Additionally, we offer installation, configuration and management of their platforms. 

For more information about Adoxio, our products or a live demo, please visit adoxio.com

 

adoxio


Unit 205
1170 Kensington Cr. NW
Calgary, AB  T2N 1X6
Canada


Tel: (800) 508-7811


www.adoxio.com

 

Booth # 107


Products & Services Provided:

  • 911 Service
  • Analytics
  • Application Integration
  • Application Performance Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Automatic Notifications
  • Business Intelligence
  • Customer Engagement
  •  




  • Customer Experience & Management Tracking
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Help Desk
  • Payment Processing/Solutions
  • Permits and Licensing
  • Work Flow






  •  Founded in 1989, DATAMARK is U.S.-based and operates BPO service delivery centers and contact centers worldwide, offering choice of domestic, nearshore, and farshore locations to reduce operating costs while delivering unsurpassed customer care. We offer clients a complete array of multichannel contact centers and mailroom services, including OCR and RPA. Our client partnerships include customer care for leading international companies across many industries, including government and utilities, insurance, banking and financial services, telecommunications, and manufacturing/retail.

     

    DATAMARK, Inc.


    123 W. Mills Ave. Suite 400
    El Paso, TX  79901


    Tel: (915) 242-6117


    www.datamark.net

     

    Booth # 108


    Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider Outsourcing
  • Customer Experience Tracking & Management
  •  




  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management






  •  Frequency Foundry is a Microsoft Dynamics 365 CRM firm focused on solutions for the public sector. Our offerings include grantworks, a comprehensive grant management and outcomes tracking system and signal, a municipality 311 CRM solution that offers a multichannel contact centre platform, a citizen portal and a mobile app for municipalities to manage incoming service requests and work orders.

     

    frequency foundry


    400-1210 8th Street SW
    Calgary, AB  T2R 1L3
    Canada


    Tel: (403) 984-5655


    www.frequencyfoundry.com

     

    Booth # 205


    Products & Services Provided:

  • Application Integration
  • Application Service Provider (ASP)
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Call Center Solutions
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Cloud Platform
  • Consulting
  • Contact Management
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Information Systems (CIS)
  •  




  • Customer Relationships Management (CRM)
  • Customer Segmentation & Targeting
  • Data Management
  • Enterprise Information Systems (EIS)
  • Geographical Information Systems (GIS)
  • Interactive Voice/Web Response
  • Mobile Applications
  • Mobile Workforce Management
  • Routing/Scheduling Software
  • Social Media
  • Speech Recognition
  • Telecommunications
  • Total Solution Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Work Flow
  • Work Management






  •  HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced performance, and cost reductions for contact centers. 
    Our multi-faceted, flexible interaction and call recording software is reliably used for specified data retrieval requirements in mission critical industries with customers worldwide. We offer expertise in data customization and analytics, with a track record of winning solutions and first-rate customer service.
     

     

    Higherground, inc.


    21201 Victory Blvd.
    Suite 105
    Canoga Park, CA  91303


    Tel: (818) 456-1600


    www.higherground.com

     

    Booth # 208


    Products & Services Provided:

  • Analytics
  • Application Program Interface (API)
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Monitoring
  • Call Recording
  • Coaching
  • Communications Architecture
  • Complex Data Transformation
  • Customer Care Operations
  •  




  • Customer Experience & Management Tracking
  • Dashboards
  • Data Management
  • Employee Communication/Training
  • Employee Information Tracking
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Performance Management
  • Regulatory Compliance
  • Speech Analytics
  • System Integrators






  •  From local governments to global corporations, Incapsulate is changing the way our clients engage with the customers they serve. Headquartered in Washington, DC and offices in Boston, we specialize in citizen engagement solutions, data analytics and Salesforce-based solutions.
     
    As cities become “smart,” Incapsulate’s 311 Capsule is a Salesforce-based CRM system that digitally transforms local government. Coupled with our hands-on experience, the Capsule is a modern, cloud-based solution that helps local governments to stay ahead.

     

    incapsulate, llc


    1620 L Street NW
    3rd Floor, Suite D
    Washington, D.C.   20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    Booth # 104


    Products & Services Provided:

  • Analytics
  • Call Center Solutions
  • Cloud Platform
  •  




  • Customer Service
  • Performance Management





  • Government agencies are partnering with Microsoft and using cloud technology to address challenges and better meet citizen expectations.  Microsoft is uniquely positioned to empower government through digital transformation. We provide a comprehensive set of capabilities including the choice of trusted cloud solutions and services, the embracing of open source technologies and the support of a vast global partner network.


     

    microsoft


    One Microsoft Way
    Redmond, WA   98052


    Tel: (701) 492-6483


    www.microsoft.com

     

    Booth # 102


    Products & Services Provided:

  • Analytics
  • Application Integration
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Communications Architecture
  • Consulting
  • Customer Database Analytics
  • Customer Engagement
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Service
  •  




  • Data Management
  • Data Security
  • e-Commerce
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Field Service
  • Information Services
  • Mobile Applications
  • Mobile Workforce Management
  • Speech Analytics
  • Speech Recognition





  • Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service. 

    As a longtime partner to Government, Motorola provides platforms and solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery, improving performance management and citizen satisfaction. We are helping people be their best in the moments that matter.

     

    motorola solutions, inc.


    500 W. Monroe Street
    Chicago, IL  60661


    Tel: (888) 325-9336


    www.motorolasolutions.com

     

    Booth # 106


    Products & Services Provided:

  • 911 Service
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  • Customer Relationship Management (CRM)
  • Customer Service
  •  




  • Dispatch Solutions
  • Mobile Applications
  • Mobile Workforce Management
  • Permits and Licensing
  • Reporting
  • Work Flow
  • Work Management






  •  NebuLogic, established in 1995, is an ISO 9001:2015 certified company that specializes in delivering
    comprehensive enterprise-class service, process, policy, marketing, sales and social automation
    solutions. Our solutions are deployed on cloud, on-premise and/or in hybrid environments and built
    using the next generation COTS (Commercial Off The Shelf) applications. We are honored to have
    maintained the record of delivering 100% of our solutions on-time and on-budget.
    We are excited about this opportunity to serve the City by providing the best-in- class and future-
    ready 311 CRM solution which meets the City’s objectives and goals for now and for the foreseeable
    future.

     

    nebulogic technologies, llc


    5700 Granite Pkwy
    Suite 405
    Plano, TX   75024


    Tel: (972) 335-0699


    www.nebulogic.com

     

    Booth # 210


    Products & Services Provided:

  • Analytics
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Bill Processing/Printing/Mailing
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Call Routing
  • Change Management
  • Cloud Platform
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Care Operations
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Information Systems (CIS)
  • Customer Relationships Management (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Dispatch Solutions
  • Document Imaging/Mgmt/Digitization
  • e-billing/Web Presentment
  •  




  • Employee Communication/Training
  • Employee Information Tracking
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Geographical Information Systems (GIS)
  • Help Desk
  • Information Services and Capture
  • Legacy Integration
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Online Information Database
  • Payment Processing/Solutions
  • Performance Management
  • Remote User Integration
  • Reporting
  • Risk Management
  • Routing/Scheduling Software
  • Service Queing
  • Services and Hardware Outsourcing
  • Social Media
  • System Integrators
  • Total Solution Provider (TSP)
  • Transaction Management
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management






  •  Nuance is reinventing the relationship between agencies and citizens through engagement solutions powered by artificial intelligence. We aim to be the global leader in intelligent self- and assisted-service solutions. These solutions are differentiated by speech, biometric authentication, virtual assistant, web chat and cognitive technologies; and enable cross-channel customer service for IVR, mobile and web, Inbound and Outbound; and magnified by the design and development skill of a global professional services team.
     

     

    nuance


    One Wayside Rd.
    Burlington, MA   01803


    Tel: (781) 565-5000


    www.nuance.com

     

    Booth # 101


    Products & Services Provided:

  • Auto Attendant
  • Call Center Solutions
  • Chatbots
  • Customer Care Operations
  • Customer Engagement
  •  




  • Customer Service
  • Interactive Voice/Web Response
  • Speech Recognition
  • Virtual Assistants




  •  

    Oracle offers government a complete cloud vision with the broadest portfolio of cloud solutions available. Agencies are empowered to: 

    Lead the transformation of government:  The Oracle Cloud allows you to nimbly create modern services: Streamline back-office processes, improve employee effectiveness, and create new levels of citizen engagement. 
    Integrate clouds with existing mission-critical IT: Optimize your IT organization by running workloads where they run best — on-premises or in the cloud. Integrate business processes across these environments and easily migrate workloads between them. 
    Accelerate agency application innovation: Enjoy rapid-application development with easy-to-use, open source tools and instant cloud access. Your team can focus on creating innovative services with world-class automation in a cloud built for maximum security. 

    About Oracle
    The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

    Additional Resources
    To learn more about our U.S. Public Sector solutions, visit oracle.com/publicsector and follow us on Twitter @OracleCloud |  #oraclegov

     

     

    oracle


    500 Oracle Parkway
    Redwood Shores, CA   94065


    Tel: (800) 633-0738


    www.oracle.com

     

    BOOTH # 109


    Products & Services Provided:

     

    • Access Control
    • Analytics
    • Application Integration
    • Application Program Interface (API)
    • Automatic Call Distributor (ACD)
    • Automatic Notifications
    • Call Center Solutions
    • Call Management
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Cloud Platform
    • Collaboration Tools
    • Consulting
    • Contact Management
    • Custom Development
    • Customer Care Operations
    • Customer Database Analytics
    • Customer Engagement
    • Customer Experience & Mgmt Tracking
    • Customer Relationship Management (CRM)





    • Customer Experience & Mgmt Tracking
    • Customer Relationship Management (CRM)
    • Customer Segmentation & Targeting
    • Customer Service
    • Customer Web Access
    • Data Security
    • Document Imaging/Mgmt/Digitization
    • Employee Communication/Training
    • Help Desk
    • Information Services and Capture
    • Interactive Voice/Web Response
    • Legacy Integration
    • Marketing
    • Mobile Applications
    • Mobile Workforce Management
    • Online Information Database
    • Routing/Scheduling Software
    • Service Queing
    • Social Media
    • Widgets
    • Work Flow



     

    A privately-held, American-owned company, Pipkins, Inc. was founded in 1983, and is based in St. Louis, Missouri. The firm is a leading provider of workforce management (WFM) solutions for the contact center industry. Today, Pipkins’ systems forecast, plan and schedule more than 300,000 agents in over 500 locations across all industries worldwide. In addition, Pipkins solutions have applications for back office and remote workers, as well as a range of other business operations.

    To learn more about Pipkins and all our enterprise WFM software solutions, visit pipkins.com/solutions, pipkins.com/resources/info-sheets, and pipkins.com/about/what-sets-pipkins-apart.

     

    pipkins, inc.


    14515 North Outer 40 Rd.
    Suite 130
    Chesterfield, MO   63017


    Tel: (314) 469-6106


    www.pipkins.com

     

    BOOTH # 207


    Products & Services Provided:

     

    • ACD
    • Benchmarking and Best Practices
    • Call Center Solutions
    • Call Recording
    • Cloud Platform
    • Collaboration & Mentoring Tools
    • Contact Center Workforce Mgmt
    • Employee Monitoring
    • Employee Communication/Training





    • Employee Workforce Mgmt
    • Mobile Workforce Management
    • Performance Management
    •  Quality Monitoring
    • Remote User Integration
    • Routing/Scheduling Software
    • Task Tracking
    • Time Clock
    • Work Management



     

    QScend Technologies, Inc. is a leader in 311 software solutions. QAlert Citizen Request Management solution streamlines the request process in cities, counties and 311 call centers, statistically proven to reduce calls, improve communications and save staff time. QAlert includes a mobile and website app for citizens with a call entry app and automated work-flow system for staff.

     
     

    QScend technologies, inc.


    231 Bank Street
    Fl 2
    Waterbury, CT   06702


    Tel: (203) 757-6000


    www.qscend.com

     

    BOOTH # 201


    Products & Services Provided:

     

    • Call Center Solutions
    • Customer Relationships Management (CRM)
    • Mobile Applications






    • Reporting
    • Work Flow





     RESPOND is a civic engagement platform that provides a centralized way to connect with your citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built thru years of experience with government agencies, counties, municipalities and public corporations.
     
     

    Rock solid technologies, inc.


    912 Capital of Texas Hwy South
    Suite 180
    Austin, TX   78746


    Tel: (512) 347-9399


    www.respond311.com

     

    Booth # 209


    Products & Services Provided:

  • Analytics
  • Application Integration
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  • Collaboration Tools
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  •  




  • Customer Information Systems (CIS)
  • Customer Relationships Management (CRM)
  • Dashboards
  • Geographical Information Systems (GIS)
  • Help Desk
  • Mobile Applications
  • Reporting
  • Service Queing
  • Work Flow






  •  As The Customer Engagement Company™, Verint® helps government and commercial organizations simplify, modernize, and automate customer engagement through market-leading cloud and hybrid solutions. Our portfolio of customer engagement solutions leverages the latest in artificial intelligence and advanced analytics technology to help organizations drive real business impact. Learn more at www.verint.com/engagement.
     
     

    verint


    175 Broadhollow Rd
    Suite 100
    Melville, NY   11747


    Tel: (800) 483-7468


    www.verint.com

     

    Booth # 202


    Products & Services Provided:

  • Analytics
  • Business Intelligence
  • Call Center Solutions
  • Call Recording
  • Cloud Platform
  • Contact Management
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  •  




  • Customer Relationships Tracking (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
  • Gamification
  • Speech Analytics
  • Work Management





  •  Vertiba is a Platinum-level Salesforce.com consulting partner and part of the Publicis.Sapient family. With 1,000+ projects under our belts and more Five Star reviews on the Salesforce AppExchange than any other consulting partner, you can trust us to deliver for you. Our packaged a Fullforce solution that provides a faster and more efficient way to introduce/improve a 311 application including tools such as: Citizen Engagement, Field Service, Asset Management, Case Management and Mobile Applications.
     
     

    vertiba


    1845 Folsom Street
    Boulder, CO   80302


    Tel: (720) 383-4276


    www.vertiba.com

     

    Booth # 204


    Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Asset Management
  • Automatic Call Distributor (ACD)
  • Benchmarking and Best Practices
  • Business Intellignce
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Collections Case Management
  • Consulting
  • Contact Management
  • Customer Database Analytics
  • Customer Relationship Management (CRM)
  • Customer Service
  • Dashboards
  •  




  • Data Security
  • Dispatch Solutions
  • Document Imaging/ Management/ Digitization
  • Geographical Information Systems (GIS)
  • Mobile Applications
  • Payment Processing/Solutions
  • Permits and Licensing
  • Project Mangement
  • Remote User Integration
  • Reporting
  • Routing/Scheduling Software
  • Service Queing
  • Social Media
  • Speech Recognition
  • System Integrators
  • Telecommunications
  • Voice over Internet Protocol (VoIP)
  • Work Flow





  • Wendia North America is a best-of-breed leader for 311/CRM offerings specially designed for cities, counties and 311 call centers, as well as offerings all organizations for the business service management industry. Wendia’s mission is to help organizations improve and maintain excellent service levels at all points of the enterprise. POB 311/CRM enhances every interaction in the organization by capturing, measuring, and expediting business processes. POB 311/CRM solutions are deployed on Cloud (SaaS,) On-Premise, and/or Hybrid environments. 

    The Wendia 311/CSR solution will help you achieve:
    Improved Transparency
    Greater Efficiencies
    World-Class Customer Service
    Automation of common processes and manage services more effectively

    In addition to its own offerings POB 311/CRM’s advantages include:
    Very robust, highly competitive feature set
    Easy to install, easy to learn, user friendly operation
    Fully integrated toolset
    Modular and Scalable, allowing a company to start small and add modules as it grow
    Easily customizable and able to be integrated with other vendor tools.
    Strong adopter of ITIL  best-practices since the inception of ITIL

    Our suite of solution products, Point of Business (POB,) has been developed by Wendia International over the past 27 years.

     

    wendia north america


    1955 West Grove Pkwy
    Suite #201
    Pleasant Grove, UT   84062


    Tel: (801) 995-4100


    www.wendia.com

     

    Booth # 206


    Products & Services Provided:

  • Analytics
  • Asset Management
  • Business Process Assistance
  • Call Center Solutions
  • Change Management
  • Consulting
  • Customer Engagement
  • Customer Relationship Mgmt (CRM)
  • Customer Segmentation & Targeting
  • Customer Service
  • Customer Web Access
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Facilities Management
  •  




  • Financial Management
  • Information Services
  • Key Account Management
  • Knowledge Management
  • Mobile Applications
  • Mobile Workforce Management
  • Online Information Database
  • Process Integrators
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Service Desk Management 
  • Work Flow
  • Work Management