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What is ENGAGE311?

ENGAGE311 is a premier, annual educational three day conference packed with learning and networking opportunities.  The conference, open to prospective, beginning and experienced 311 municipal and customer service centers throughout North America, provides a professional, unbiased environment for in-depth discussion of current issues and common interests in the industry. At ENGAGE311, you will see new products and systems, network with industry peers and vendors and focus on advancing your program with information on Customer Service, Knowledge Management, Employee Initiatives, Business Process Improvements, Open Data, Open Government and more. Take this opportunity to learn from fellow experts and share successes and lessons learned with attendees from across North America.

  98% of ENGAGE311 attendees would attend a future ENGAGE311 Conference AND would recommend attending to their peers or others in their company! 

Need help convincing your manager?

Let us help with this convenient Dear Boss justification letter !

2018 ENGAGE311 Sponsors










If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 893-3214 or direct at (903) 821-8721