2019 ENGAGE311 Call for PResentations now open

We invite you to give back to the 311 community by sharing your experiences, expertise and ideas while serving as a presenter for the 2019 ENGAGE311 Conference in Phoenix, AZ, April 8 - 10, 2019. 
Presenter opportunities are open to 311 and customer service center employees only.

If you are a vendor interested in presenting at ENGAGE311, please contact Amber Wiens for more information on sponsorships.

   2019 ENGAGE311 Call for Presentations application »  


Submission Deadline:
september 21, 2018

What is ENGAGE311?

ENGAGE311 is a premier, annual educational three day conference packed with learning and networking opportunities.  The conference, open to prospective, beginning and experienced 311 municipal and customer service centers throughout North America, provides a professional, unbiased environment for in-depth discussion of current issues and common interests in the industry. At ENGAGE311, you will see new products and systems, network with industry peers and vendors and focus on advancing your program with information on Customer Service, Knowledge Management, Employee Initiatives, Business Process Improvements, Open Data, Open Government and more. Take this opportunity to learn from fellow experts and share successes and lessons learned with attendees from across North America.

  98% of ENGAGE311 attendees would attend a future ENGAGE311 Conference AND would recommend attending to their peers or others in their company! 

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 821-8721