CS Week 311 encompasses a wide variety of educational venues, including the annual ENGAGE311 Conference and EXPO311 Hall, year-round webinars, annual Comparative and Technology Surveys, the CS Week 311 Award of Excellence and numerous networking and leadership opportunities for utility and customer contact/call center personnel, their operational issues and service-based concerns.
CS Week 311 invites you to join the annual ENGAGE311 Conference to discuss ways to improve your customer service/call center. The Conference provides both beginning and experienced 311 industry leaders the opportunity to see new products and systems, learn from experts, and share successes and lessons learned from one another.
The mission of CS Week 311 is to provide a professional, unbiased environment for on-going discussion of current issues, forums for networking and sharing of innovative best practices that will advance customer service capabilities for current and prospective 311 municipal and governmental entities throughout North America.
CS Week 311 has a dozen steering committees that plan and present the ENGAGE311 Conference and work year-round to provide webinars, newsletters, face-to-face meetings and other discussion forums. CS Week provides administrative support for utility leaders who volunteer for these CS Week 311 committees. For more information and to get involved, contact Amber Wiens, CS Week 311 Manager, 903-893-3214 or directly at 903-821-8721, Monday through Friday, 8:00 am - 5:00 pm CST.