cs week 311 Award of Excellence

Each year, CS Week 311 recognizes one centralized government customer service center that has consistently demonstrated a customer-focused approach to improving local government.  The 2018 award will be presented during the ENGAGE311 Conference in Tampa, Florida.

Application ​Guidelines

  • Application must clearly outline the call center’s positive impacts on service delivery, customer service, technology, and teamwork.  Including supporting documentation is encouraged.
  • This application refers to progresses made and implementations completed in the 2017 calendar year. Any answers that refer to the future or prior to 2017 will not be considered.
  • Entry materials submitted may be used by CS Week and will not be returned.
  • There are no fees or charges associated with the Award of Excellence itself; however, a representative of the winning center must be present at the ENGAGE311 Conference to accept the award in person and conduct a short presentation regarding their center's journey to receiving the award.
  • The winning customer service center will receive one complimentary ENGAGE311 Conference registration fee and up to five half priced registration fees.
  • Award winner will be notified by a representative of CS Week by March 1, 2018.
  • Award winner must submit their conference presentation no later than April 2, 2018.

If you have CS Week 311 questions, please contact:


Amber Wiens

CS Week 311 Manager

(903) 893-3214 or direct at (903) 821-8721

CS Week 311 Award of Excellence Submissions are Now closed


Thank you for your submissions.
If you submitted an application you should hear back from the CS Week 311 Award of Excellence committee on or before March 1, 2018.

For more information on the CS Week 311 Award of Excellence program, click here or contact
Amber Wiens, CS Week 311 Manager at 311submit@csweek.org