The second annual Canada Day at CS Week invites all Canadian utility personnel and vendors to a day packed with Canadian-specific utility topics and speakers.

With a smart grid world bearing down on utilities from multiple angles, the first session, “Customer Care, Billing and Bench Marking in Canada” will be highly interactive, assessing the efforts of Canadian utilities to benchmark the services and operations of their customer service departments. Whether the driver is smart grid, regulatory, or internal, benchmarking can be an effective tool for improving operations and measuring/delivering on cost/benefit analyses. What new services might a smart grid world bring to the utility?  How to measure the new service levels? 

Check back often for details as they become available.