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April 29 - May 1, 2012
Gaylord Texan Resort
& Convention Center
Dallas/Ft Worth, TX
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Registration is complimentary to attend the
311 Synergy Group |
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311 Synergy Group Agenda |
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Sunday, April 29 |
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8:00 am - 6:00 pm |
Registration |
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1:00 - 1:15 pm |
Introductions & Session Objectives
Don Stickney, Chairperson
311 Synergy Group |
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1:15 - 2:00 pm |
What is
311?
Moderated discussions for
new and established centers |
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2:00 - 2:45 pm |
Session
1-A
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2:45 - 3:00 pm |
Break |
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3:00 - 3:45 pm |
Session
1-B
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4:15 - 5:00 pm |
Managing
Your 311 Center
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5:00 - 7:00 pm |
Networking
Reception |
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Monday, April 30 |
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7:30 - 8:00 am |
Breakfast |
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8:00 - 8:45 am |
Session
2-A
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8:45 - 9:30 am |
Session
2-B
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9:30 - 9:45 am |
Break |
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9:45 - 10:45 am |
Session
3-A
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10:45 - 11:45 am |
Session
3-B
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11:45 am - 12:45 pm |
Lunch |
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12:45 - 1:45 pm |
Session
4-A |
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1:45 - 2:45 pm |
Session
4-B |
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2:45 - 3:00 pm |
Break |
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3:00 - 4:00 pm |
Session
5-A |
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4:00 - 5:00 pm |
Session
5-B |
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5:00 pm |
Industry
Partners Recognition
and Reception |
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Tuesday, May 1 |
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7:30 - 8:00 am |
Breakfast |
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8:00 - 8:15 am |
Logistics
of a Multi-Function Call Center
Eva Liggins, Director, Customer Service
Administration
Government of the District
of Columbia, Office of Tax and Revenue
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8:15 - 10:45 am |
Tour of
Dallas 311
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10:45 - 11:45 am |
Session
6-A
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11:45 am - 12:45 pm |
Lunch |
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12:45 - 1:30 pm |
Session
6-B
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1:30 - 2:30 pm |
Ignite 311
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2:30 - 3:30 pm |
Industry
Partner Event |
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3:30 - 4:00 pm |
Advancing
Your 311 Initiative
Q&A Focus on 2013 |
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4:00 - 6:00 pm |
CS Week
Welcome Reception |
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