Mission:

The CS Week 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective 311 customer contact managers throughout North America.

Objectives:

• Educate membership on current issues related to 311

• Provide networking access to the knowledge base of other 311 members

• Create year-round networking opportunities through web casts, blogs/listservs, newsletters, face-to-face meetings and other discussion forums

• Create professional development opportunities that include networking with other 311 participants

Members:

• Open to all municipalities with an interest in 311

• Steering committee memberships open to municipalities with 311 call centers

• Administrative support for the steering committee provided by CS Week Associate Members

Meetings:

The Spring 2010 meeting will be held at: