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The 311 Synergy Group invites
you to join us for the 3-1-1 Synergy Group
Conference being held on April 29 – May 1,
2012, at the Gaylord Texan Resort &
Convention Center to discuss ways to improve
their customer service centers. The 2012 311
Synergy Group Conference provides beginning
and experienced 3-1-1 industry leaders the
opportunity to see new products and systems,
learn from experts, and share successes and
lessons learned with one another.
We will focus on Advancing
your 311 initiative with six sessions
dedicated to:
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Customer Service
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Knowledge Management
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Employee Initiatives
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Business Process
Improvements
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Open Data and Open
Government
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Access via the Web and
Mobile
Mission:
The CS Week 311 Synergy
Group provides a professional, unbiased environment for
in-depth and on-going discussion of current issues and
common interests among current and prospective 311
customer contact managers throughout North America.
Objectives:
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Educate
membership on current issues related to 311
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Provide
networking access to the knowledge base of other 311
members
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Create
year-round networking opportunities through web
casts, blogs/listservs, newsletters, face-to-face
meetings and other discussion forums
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Create
professional development opportunities that include
networking with other 311 participants
Members:
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Open to all
municipalities with an interest in 311
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Steering
committee memberships open to municipalities with
311 call centers
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Administrative
support for the steering committee provided by CS
Week Associate Members
Meetings/Webinars: |
