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CS Week and Electric Light & Power announce the 2009
Expanding Excellence Awards, designed to recognize and salute
excellence in customer service. The Expanding Excellence Awards
program honors outstanding contributions and innovations in utility
customer service. Within this program are three distinguished
awards:
BEST CIS IMPLEMENTATION
Awards are presented to one large and one
small utility for a highly successful CIS project
implemented during 2007-2008. [more]
INNOVATION IN EXTENDING A LEGACY SYSTEM
Awards are presented to one large and one
small utility that introduce new techniques or
technologies to extend the usage and value of legacy
systems. This award may apply to any business process
enhancements that support customer service. [more]
INNOVATION IN CUSTOMER SERVICE
Awards are presented to one large and one
small utility that have developed an innovative approach
to improving customer service in the meter-to-cash
Customer Experience Lifecycle. Inventive approaches may
apply to any aspect of the customer relationship within
the Customer Experience Lifecycle. [more] |
