The Intersection of Social Media and Utilities

Dr. Julie Albright, a trusted expert commentator in the media, will review social aspects of the Internet, including social networking sites like Facebook, Craigslist and MySpace.

An expert on culture and communication, she is sought out for commentary on topics related to popular culture, the Internet, and plastic surgery.

Her latest work focuses on the social and behavioral aspects of emerging energy technologies.

View other session topics:

Effective Customer Communications for Outage Management

Greening the Billing-to-Cash Process

Growth and Innovation in the Utility Business

How Utility ARRA Grants are Advancing the Industry

The Next Killer App: Mobility

Managing IT under Constant Change, Four M&A Changes Over 10 Years

Transitioning Customer-Facing Personnel to Support the Prosumer

Data Mining to Enhance Customer Service Delivery

Credit Strategies

Innovative Service: Strategies for Creating Growth and Bottom Line Impact