May 1-2, 2012

Gaylord Texan

Dallas/Ft. Worth, TX

Agenda

Chip Bell

Executive Dinner

Hotel Accommodations

Advisory Panel

Steering Committee

CS Week

Questions, Comments or Suggestions? Contact:

Lisa Collins

Executive Summit Coordinator

Meeting Evolving Customer Requirements While Achieving Cyber Security

Chris Montoya, AVP, Information Technology, El Paso Electric Company

In the current digital economy, utility customer’s requirements are evolving. Systems are being integrated across the meter to cash, distribution automation and outage management processes. Customers are becoming active participants in the utility processes. The electric utility industry is developing a “Knowledge Customer.” This integrated model, however, is in contrast to the need to secure sensitive information and critical systems. It is important that we develop a cyber security model that secures systems and data while enabling us to meet these evolving customer requirements.


	Chris Montoya is the assistant VP of information technology at El Paso Electric. He previously served as corporate projects manager. His experience includes corporate planning, strategic planning, project management, technology planning, major systems implementation and cyber security plan development. He has also worked in customer care and meter reading. Chris is a Certified Project Manager through the Project Management Institute. He earned both a B.S. in CIS and an MBA from UTEP.

View other session topics:

Effective Customer Communications for Outage Management

Greening the Billing-to-Cash Process

Growth and Innovation in the Utility Business

The Social Utility

How Utility ARRA Grants are Advancing the Industry

The Next Killer App: Mobility

Evolving the Customer Relationship to Higher Levels of Engagement

Data Mining to Enhance Customer Service Delivery

Credit Strategies

Innovative Service: Strategies for Creating Growth and Bottom Line Impact

Green Button Intiative