Joe Forline is Vice President, Customer Operations at PSE&G. He is responsible for utility marketing and market strategy, customer contact, customer service centers, meter reading and advanced metering, billing and revenue operations and collections. A 27 year veteran of PSE&G with a broad background in electric and gas operations, customer operations and the appliance service business. He led the implementation of the SAP CCS Customer System for PSE&G in 2009, and was awarded the 2010 CS Week Expanding Excellence award for Best CIS Implementation.