 Credit Strategies
Jawana
Gutierrez, VP, Customer Care, Austin Energy
Jim Rainear, VP, Revenue Services, Duke Energy
Executives are evaluating the latest spate of credit
strategies from process and technology perspectives,
seeking those that are significantly reducing the
overall cost of collections. The presenters gauge the
latest updates on their effectiveness to communicate to
credit customers electronically, strategies to mitigate
arrears with large customers and evolving technology to
enhance credit processing.
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Jawana “JJ” is responsible
for Austin Energy’s utility customer
operations. During her career, she has
served as the Customer Care Quality Manager,
Director of IT Project Management Office,
and internal Consultant. She has worked in
the utility industry for 20 years, spanning
many areas including engineering, business
planning, and information technology. A
certified Project Management Professional,
Gutierrez earned her Bachelor of Science in
Industrial Engineering and Mast of Science
in Operations Research/ Industrial
Engineering. |
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Jim Rainear is Vice
President of Revenue Services for Duke
Energy. He is responsible for providing
billing, payment processing, accounts
receivable, an customer choice services to 4
million Midwest and Carolinas customers.
Rainear's 25 years of utility experience
span revenue and customer services, IT, CIS,
distribution engineering, an distribution
operations. Jim has a BSEE from Clemson
University, an MBA from Queens University of
Charlotte, and is a registered professional
engineer in both Carolinas. |
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View other session topics:
Greening the
Billing-to-Cash Process
Meeting
Evolving Customer Requirements While Achieving Cyber Security
Green Button Intiative
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