Agenda

April 29 - 30, 2013

Tampa Marriott Waterside
Tampa | FL

Executive Summit Manager

Executive Summit Agenda

Mon, Apr 29

7:00 - 8:30 am	Registration

7:30 - 8:15 am	Breakfast

8:15 - 8:30 am	Welcome Message

8:30 - 9:30 am	Incident and Outage Communications during Hurricanes Irene, Sandy and Snowtober 2012

9:30 - 10:30 am	Revenue Protection in an AMR/AMI Environment

10:30 - 11:00 am	Break

11:00 am - Noon	"Value Return of Investments" on Major Projects

Noon - 1:00 pm	Lunch

1:00 - 2:00 pm	The Evolution of Key Account Management

2:00 - 3:00 pm	Industry Trends Roundtable

	Community Based Programs

	Running Contact Centers with Younger Employees

	Social Media

3:00 - 3:30 pm	Break

3:30 - 4:45 pm	Are We on the Edge of Technical Brilliance or a Bubble?

4:45 - 5:00 pm	Closing Message

7:00 - 9:00 pm	Executive Summit Dinner

Tue, Apr 30

7:00 - 8:30 am	Registration

7:30 - 8:15 am	Breakfast

8:15 - 8:30 am	Welcome Message

8:30 - 9:30 am	Customer Power: Getting Customers Involved in New Programs

9:30 - 10:30 am	Managing Diverse Customer Channels

10:30 - 11:00 am	Break

11:00 - Noon	Mergers: The Elusiveness of Economies of Scale

Noon - 1:00 pm	Lunch

1:00 - 2:00 pm	The Social Utility II: Energy in a Changing World

2:00 - 3:00 pm	Consumption Data – Everybody Wants It

3:00 - 3:30 pm	Closing Message

Executive Summit Agenda