|
Agenda |
|
|
| |
|
|
|
Tuesday, May 25 |
| |
|
|
|
7:30 am - 8:15 am |
|
Breakfast |
| |
|
|
|
8:15 am - 8:30 am |
|
Welcome |
| |
|
|
|
8:30 am - 9:30 am |
|
Top of Mind Issues
|
|
|
|
Kerry Overton, Deputy GM, Austin Energy |
| |
|
|
|
9:30 am - 10:30 am |
|
Outsourcing Lessons Learned
|
| |
|
Jim Greer, SVP of Asset Management &
Engineering, Oncor Electric Delivery |
| |
|
|
|
11:00 am
- 12 noon |
|
Interrupted: The Housing Correction |
| |
|
Danielle DiMartino, Financial
Analyst, Federal Reserve Bank of Dallas |
| |
|
|
|
12 noon - 1:00 pm |
|
Executive Luncheon |
| |
|
|
|
1:00 pm - 2:00 pm |
|
The Impact of Social Media on
Customer Care
|
| |
|
Charles Dickerson, VP of Customer
Care, Pepco Holdings, Inc. |
| |
|
|
|
2:00 pm - 3:30 pm |
|
Panel
- Latest Approaches to Applying Technology to Customer Service
|
| |
|
Vinay Mehta, SVP, Global Development
& Delivery, Info Mgmt, Convergys |
| |
|
Linda Jackman, VP of Product
Management Utilities, Oracle |
| |
|
Klaus Heimann, SVP, Solution
Management Service Industries,
SAP AG |
| |
|
Rod Litke, COO, CS Week (Moderator) |
| |
|
|
|
4:00 pm - 5:00 pm |
|
Promoting New
Products and Services - Utility Best Practices to Effectively Reach Customers
|
| |
|
Penni McLean-Conner, VP of Customer
Care, NSTAR |
| |
|
Andy Schechter, Account Executive,
APOGEE Interactive, Inc. |
| |
|
|
|
5:00 pm - 6:00 pm |
|
CS Week Exhibit
Hall |
| |
|
|
|
6:00 pm - 7:15 pm |
|
Women in
Utilities |
| |
|
|
|
7:15 pm - 9:00 pm |
|
Executive Dinner
at The
Merchants Restaurant |
|
|
|
|
|
9:00 pm - 9:30 pm |
|
Hospitality Suites |
| |
|
|
|
Wednesday, May 26 |
| |
|
|
|
7:15 am - 8:00 am |
|
Continental
Breakfast |
| |
|
|
|
8:00 am - 9:20 am |
|
General Session & Keynote Speaker:
Joe Calloway
Performance Consultant & Business Author |
| |
|
|
|
9:45 am - 10:45 am |
|
Home Energy
Assistance: The Need and Responses
|
| |
|
George Coling, Executive Director,
National Fuel Funds Network |
| |
|
David Fox, Executive Director,
National Low Income Energy Consortium |
| |
|
|
|
10:45 am - 12:00
pm |
|
Panel - Who Interfaces with the
Customer of the Future?
|
| |
|
Wes Frye, Director, Internet
Business Solutions, Cisco Systems |
| |
|
Kerry Evans, Marketing Manager,
Meters, GE
Energy |
| |
|
Rilck Noel, VP & Global Managing
Director, Verizon |
| |
|
Todd Arnold, Executive Advisor, UtiliPoint International (Moderator) |
| |
|
|
|
12 noon - 1:00 pm |
|
Executive Luncheon |
| |
|
|
|
1:00 pm - 2:00 pm |
|
Panel - The Implications of Complete
Meter Change Out
|
| |
|
David Green, Executive Vice
President, Elster |
| |
|
Sharelynn Moore, Director of Product
Marketing, Itron |
| |
|
Mark Wyatt, VP, Smart Energy
Systems, Duke Energy (Moderator) |
| |
|
|
|
2:15 pm - 3:15 pm |
|
Aligning People
and Strategy
|
|
|
|
Joe Calloway, Performance Consultant & Business
Author |
|
|
|
|
|
3:15 pm - 3:30 pm |
|
Wrap up |
| |
|
|
|
3:30 pm - 6:00 pm |
|
CS Week Exhibit Hall |
