Advisory Panel

Steering Committee

Agenda

Hotel Accommodations

 

CS Week

CS Week College

CS Week Synergy Groups

CS Week Conference 34

Expanding Excellence Awards

Questions, Comments or Suggestions? Contact:

Linda Morman

Executive Summit Coordinator

Agenda    
     
Tuesday, May 25 
     
7:30 am - 8:15 am   Breakfast
     
8:15 am - 8:30 am   Welcome
     
8:30 am - 9:30 am  

Top of Mind Issues

    Kerry Overton, Deputy GM, Austin Energy
     
9:30 am - 10:30 am  

Outsourcing Lessons Learned

    Jim Greer, SVP of Asset Management & Engineering,  Oncor Electric Delivery
     
11:00 am - 12 noon   Interrupted: The Housing Correction
    Danielle DiMartino, Financial Analyst, Federal Reserve Bank of Dallas
     
12 noon - 1:00 pm   Executive Luncheon
     
1:00 pm - 2:00 pm  

The Impact of Social Media on Customer Care

    Charles Dickerson, VP of Customer Care, Pepco Holdings, Inc.
     
2:00 pm - 3:30 pm  

Panel - Latest Approaches to Applying Technology to Customer Service

    Vinay Mehta, SVP, Global Development & Delivery, Info Mgmt, Convergys
    Linda Jackman, VP of Product Management Utilities, Oracle
    Klaus Heimann, SVP, Solution Management Service Industries, SAP AG
    Rod Litke, COO, CS Week (Moderator)
     
4:00 pm - 5:00 pm  

Promoting New Products and Services - Utility Best Practices to Effectively Reach Customers

    Penni McLean-Conner, VP of Customer Care, NSTAR
    Andy Schechter, Account Executive, APOGEE Interactive, Inc.
     
5:00 pm - 6:00 pm   CS Week Exhibit Hall
     
6:00 pm - 7:15 pm   Women in Utilities
     
7:15 pm - 9:00 pm   Executive Dinner at The Merchants Restaurant
     
9:00 pm - 9:30 pm   Hospitality Suites
     

Wednesday, May 26

     
7:15 am - 8:00 am   Continental Breakfast
     
8:00 am - 9:20 am  

General Session & Keynote Speaker:

Joe Calloway

Performance Consultant & Business Author

     
9:45 am - 10:45 am  

Home Energy Assistance: The Need and Responses

    George Coling, Executive Director, National Fuel Funds Network
    David Fox, Executive Director, National Low Income Energy Consortium
     
10:45 am - 12:00 pm  

Panel - Who Interfaces with the Customer of the Future?

    Wes Frye, Director, Internet Business Solutions, Cisco Systems
    Kerry Evans, Marketing Manager, Meters, GE Energy
    Rilck Noel, VP & Global Managing Director, Verizon
    Todd Arnold, Executive Advisor, UtiliPoint International (Moderator)
     
12 noon - 1:00 pm   Executive Luncheon
     
1:00 pm - 2:00 pm  

Panel - The Implications of Complete Meter Change Out

    David Green, Executive Vice President, Elster
    Sharelynn Moore, Director of Product Marketing, Itron
    Mark Wyatt, VP, Smart Energy Systems, Duke Energy (Moderator)
     
2:15 pm - 3:15 pm  

Aligning People and Strategy

    Joe Calloway, Performance Consultant & Business Author
     
3:15 pm - 3:30 pm   Wrap up
     
3:30 pm - 6:00 pm   CS Week Exhibit Hall
 
   
   
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