May 1-2, 2012

Gaylord Texan

Dallas/Ft. Worth, TX

 

Agenda

Chip Bell

Executive Dinner

Hotel Accommodations

Advisory Panel

Steering Committee

CS Week

Questions, Comments or Suggestions? Contact:

Lisa Collins

Executive Summit Coordinator

 

Executive Summit Agenda

 

Tuesday, May 1

 

 

7:00 - 8:30 am

Registration

 

 

7:30 - 8:15 am

Breakfast

 

 

8:15 - 8:18 am

Welcome

 

Rod Litke, COO, CS Week

 

 

8:18 - 8:30 am

Wecome Message

 

Kerry Overton, CS Week Executive Summit Chair

Deputy General Manager, Shared Services, Austin Energy

 

 

8:30 - 9:30 am

Effective Customer Communications for Outage Management

  Panel discussion

 

 

9:30 - 10:30 am

Greening the Billing-to-Cash Process

 

 

10:30 - 11:00 am

Coffee Break

 

 

11:00 am - 12:00 noon

Growth and Innovation in the Utility Business

 

 

12:00 noon - 1:00 pm

Executive Luncheon

 

 

1:00 - 2:00 pm

The Intersection of Social Media and Utilities

 

 

2:00 - 3:00 pm

How Utility ARRA Grants are Advancing the Industry

 

 

3:00 - 3:30 pm

Coffee Break

 

 

3:30 - 4:45 pm

The Next Killer App: Mobility

  Panel discussion

 

 

4:45 - 5:00 pm

Close

 

Kerry Overton, CS Week Executive Summit Chair

Deputy General Manager, Shared Services, Austin Energy

   
5:00 - 6:00 pm Executive Summit to CS Week Exhibit Hall
   
7:00 - 9:00 pm Executive Dinner
   

Wednesday, May 2

 

 

7:00 - 8:30 am

Registration

 

 

7:30 - 8:15 am

Breakfast

 

 

8:15 - 8:30 am

Welcome

 

Kerry Overton, CS Week Executive Summit Chair

Deputy General Manager, Shared Services, Austin Energy

 

 

8:30 - 9:30 am

Managing IT under Constant Change, Four M&A Changes Over 10 Years

 

 

9:30 - 10:30 am

Transitioning Customer-Facing Personnel to Support the Prosumer

 

 

10:30 - 11:00 am

Coffee Break

 

 

11:00 am - 12:00 noon

Data Mining to Enhance Customer Service Delivery

 

 

12:00 noon - 1:00 pm

Executive Luncheon

 

 

1:00 - 2:00 pm

Credit Strategies

 

 

2:00 - 3:15 pm

Innovative Service: Strategies for Creating Growth and Bottom Line Impact

 

Chip Bell, Customer-Focused Strategy Expert

 

 

3:15 - 3:30 pm

Close

 

Kerry Overton, CS Week Executive Summit Chair

Deputy General Manager, Shared Services, Austin Energy

   
   
   
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