CS Week | eNews

CS Week | April 30 - May 4, 2012 | Gaylord Texan Resort & Convention Center | Dallas/Ft. Worth, TX

You told us. We listened.

Welcome to CS Week e-News – a new format packed with information about our annual conference, webinars, Expanding Excellence Awards and other educational news without clogging your e-mail.

CS Week e-News will be sent at the beginning and middle of each month, formatted so you can access the information you want immediately, scan other topics and check upcoming dates. Your suggestions are encouraged at info@csweek.org.

Utility Customer Service through Social Media

Twitter, Facebook and YouTube cannot be ignored as new channels for communication and customer service. Customers in all demographics use these channels regularly to interact with businesses and service providers. Utilities have come a long way recently in their use of social media for customer service. Analyze results from E Source's national utility social media survey, uncover what utilities are doing, provide case study examples and discuss best practices for utility customer service via social media.

November 8, 2011 | Register Now, it's FREE!

Every Month: 2-T-2

Second Tuesday @ 2:00

Top-rated presenters and key utility topics are the winning combination for CS Week's new Second Tuesday Webinars. View details and complete information for upcoming presentations, or review archived presentations on demand:

April 30, 2012

We’ve drastically reduced the cost of CS Week Colleges to make the fresh, rich content more widely affordable

Six new College courses drill down to the knowledge and resources utility professionals need to meet customer expectations and financial realities.

Complete descriptions available soon.

May 1, 2012

NEW for 2012 - Billing & Payments Synergy Group. Collaborate with peers with similar responsibilities whether in user groups or business process. Synergy Groups provide a time and place to meet, identify and share potential improvements, strategic content and solutions.

View current groups>>>

May 1-2, 2012

Chip Bell, renowned author and service excellence consultant to leading Fortune 500 companies, will share his perspectives as well as critical business strategies with utility executives who are leading customer engagement and Smart Infrastructure initiatives in rapidly changing times..

Learn more>>>

- ONLINE REGISTRATION & HOTEL RESERVATIONS AVAILABLE SOON -

REGISTRATION FEES

UTILITY/EXHIBITOR REGISTRATION

Now through March 1, 2012

$895

Includes workshops, exhibit hall entrance, lunches, breaks, networking events and the Special Event.

- ATTENTION UTILITY ATTENDEES -

Conference 36 | Register 4 | Pay for 3

Registration using this special Conference 36 registration package is available for utility employees only. Registration under this special package is available for a limited time only and must be made by phone: (903) 893-3214 during working hours: Monday through Friday, 8:00 a.m. - 5:00 p.m. CST.

REGISTRATION FEES

UTILITY ATTENDEES

$199* College/Conference

*Discounted College registration fee if you register for CS Week College in addition to Conference 36 (see fees above).

CS Week | 4817 N Hwy 1417 | Sherman, TX 75092-6605 | 903-893-3214 tel | contact us