April 30, 2012

Attend a CS Week College for only $199:

• Evaluating Your CIS Options: Maintain, Migrate, Enhance or Replace

• Business Intelligence in Microsoft SharePoint Server 2010

• Smart Infrastructure – Related Issues and the Customer

• Leading an Engaged Workforce Committed to Your Results

• Customer Satisfaction

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Every Month: 2-T-2

Second Tuesday @ 2:00

Register now for the January webinar, it's FREE:

Tuesday, January 10, 2012

Impact and Value of

Dynamic Pricing

Presented by:

Jessica Cain

Director, Customer Relations & Strategy

Connecticut Light & Power Company

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May 2, 2012

Get the recognition your utility deserves for your innovative projects, new techniques and hard-working teams.

The application is online now!

Submit Your

Application by

January 31, 2012

Any utility submitting an entry will receive a 50% Discount on up to 5 CS Week Conference 36 Registrations!

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April 30 - May 4, 2012

Packed with 60 Customer Experience Lifecycle workshops:

• Smart Infrastructure

• Customer Engagement

• Payments

• Credit & Collections

• Field Customer Service

• Billing

• Strategies & Management

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May 1, 2012

Energy is the basic product for most utilities. A different but equally important energy is driving the CS Week 2012 Synergy Groups – the joined energy of utility pros sharing and expanding their knowledge to make their function areas valued contributors to the success of their utilities.

Preliminary agendas posted online.

View current groups>>>

May 1-2, 2012

CS Week Executive Summit 2012 marks the ninth annual gathering of C-level utility executives for an invitation-only two days of strategic, information-packed presentations and discussions.

These key leaders thrive on the stimulation of other viewpoints and new challenges.

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