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Sunday, April 29 |
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Thursday, May 3 |
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9:00 am - 5:00 pm |
Registration |
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7:15 - 8:00 am |
Continental Breakfast |
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Sponsored by
NISC |
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Sponsored by
Waggware |
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Monday, April 30 |
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8:00 am |
General Session Welcome |
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7:00 am - 5:00 pm |
Registration
continues |
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8:00 - 8:20 am |
Green
Button Initiative |
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Sponsored by
NISC |
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Nick Sinai |
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Sr. Advisor,
Office of Science & |
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7:00 pm |
Open Night |
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Technology Policy,
White House |
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Tuesday, May 1 |
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8:20 - 9:05 am |
General Session
&
Keynote Speaker: |
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Chip
Bell |
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7:00 am - 6:00 pm |
Registration
continues |
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Customer Focused
Strategy Expert |
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Sponsored by
NISC |
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Sponsored by:
Infosys Limited |
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2:00 - 6:00 pm |
Exhibit Hall Hours |
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9:00 - 11:00 am |
Exhibit Hall
Invitation-Only |
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Consultations/Demonstrations |
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3:15 - 3:45 pm |
Attendee Orientation |
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Sponsored by
SAP |
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9:15 - 10:15 am |
Session 5 Workshops |
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4:00 - 6:00 pm |
Welcome Reception |
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9:15 - 10:15 am |
Expanding Excellence Awards Workshop |
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Sponsored by
Oracle |
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Best Smart
Infrastructure Implementation |
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6:00 - 7:15 pm |
Women in Utilities |
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9:30 - 10:30 am |
Green
Button Initiative |
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Sponsored by
AAC Utility Partners, |
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Session/Q&A for
Exhibitors & Vendors |
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Microsoft,
ProMark
Solutions LLC,
SAP |
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10:30 - 11:30 am |
Green
Button Initiative |
| 7:15 pm |
Private Events |
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Session/Q&A for Media |
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Wednesday, May 2 |
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10:30 - 11:30 am |
Session 6 Workshops |
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7:15 - 8:00 am |
Continental Breakfast |
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11:00 am - 2:30 pm |
Exhibit Hall Hours |
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Sponsored by
FIS |
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11:45 am - 12:30 pm |
Exhibit Hall Luncheon |
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8:00 - 11:45 am |
Registration
continues |
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Sponsored by
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Sponsored by
NISC |
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Ferranti Computer Systems NV |
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8:00 - 8:30 am |
General Session
&
Keynote Speaker: |
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1:30 - 2:30 pm |
Dessert & Coffee Reception |
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Jim Greer |
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Sponsored by
Oracle |
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Senior Vice
President, COO |
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Oncor Electric
Delivery |
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2:30 - 3:30 pm |
Session 7 Workshops |
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Sponsored by:
Opower |
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3:45 - 5:00 pm |
Session 8 Workshops |
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8:30 - 9:15 am |
General Session: |
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Expanding Excellence |
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7:00 - 10:00 pm |
Special Event |
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Awards
Announcements |
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Sponsored by
Harris Computer Systems |
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9:00 - 11:30 am |
Exhibit Hall
Invitation-Only |
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Special Event Trolley
Transportation |
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Consultations/Demonstrations |
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Sponsored by
Aclara |
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9:30 - 10:30 am |
Session 1 Workshops |
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Friday, May 4 |
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10:45 - 11:45 am |
Session 2 Workshops |
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7:15 - 8:00 am |
Continental Breakfast |
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Sponsored by
Teleperformance USA |
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11:30 am - 6:00 pm |
Exhibit Hall Hours |
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8:15 - 9:15 am |
Session 9 Workshops |
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12:30 - 1:30 pm |
Exhibit Hall Luncheon |
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Sponsored by |
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8:15 - 9:15 am |
Expanding Excellence Awards Workshop |
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Cognizant
Technology Solutions |
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Best Innovation in
Customer Service |
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1:45 - 2:45 pm |
Session 3 Workshops |
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Closing General Session
Sponsored by
Tendril |
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1:45 - 2:45 pm |
Expanding Excellence Awards Workshop |
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9:30 - 10:45 am |
General Session Panel |
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Best CIS
Implementation |
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Greatest
Myths of Customer Service |
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3:00 - 4:30 pm |
Session 4 Workshops |
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10:45 am |
Special Announcements |
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4:30 - 6:00 pm |
Networking Reception |
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11:00 am |
Toyota
Prius C Giveaway |
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Sponsored by
Oracle |
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6:00 pm |
Private Events |
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