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Production for online
access to post-conference presentations is complete.
Registered Conference 33 attendees
received access information via e-mail.
If you did not receive this
information, please contact
Dana Handy. |
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Advanced Metering Infrastructure
Concentrates on the various aspects of metering and
the collection of metering data for various purposes including AMI/AMR;
communications architecture; meter inventory; prepay meters; meter read routing;
and GIS.
Sponsored by:
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Meter Data Management
Deals with issues surrounding meter data management
(MDM) including data warehousing; load management; load profiling; and revenue
assurance.
Sponsored by:
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Energy Efficiency and Conservation
Covers the various issues of energy efficiency and
conservation including water, gas and electric conservation, intelligent grid;
home automation; smart appliances; home area networks; Zigbee; demand response
and dynamic (real-time) pricing; distributed generation; consumer displays and
controls; direct load control; and gas & electric curtailment.
Sponsored by:
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Billing
Focuses on all aspects of residential, commercial
and industrial billing including e-billing; wholesale billing; billing for other
services; bill print services; consolidated bills; revenue assurance; complex
billing; and dynamic (real-time) pricing.
Sponsored by:
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Customer Contact Center
Explores current, emerging and enabling processes
and technology in the areas of customer acquisition; customer segmentation and
marketing; channel management; telephony; DSM/conservation; CRM; web self
services; call center software; outage management; work management; GIS; kiosks;
and document management.
Sponsored by:
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Payments
Examines various payment issues related to credit
cards; debit cards; e-checks; lockbox operations; treasury functions; EBPP;
cashier workstations; and kiosks.
Sponsored by:
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Credit and Collections
Considers new issues and best practices in the areas
of credit and collection processes and software; third party collections; mobile
workforce management; modeling and scoring; data analytics; e-checks; and remote
disconnect through AMI.
Sponsored by:
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Field Customer Service
Concentrates on various aspects of field operations
including outage management; materials management; mobile workforce management;
GIS; communications architecture; GPS; broadband; dispatch; routing; and
scheduling.
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Strategies and Management
Focuses on trends from a people, process and
technology perspective by sharing information related to plans, strategies,
trends and management of the Customer Service Lifecycle.
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Expanding
Excellence Awards
Presentations by winning utilities in each of the
three Expanding Excellence categories: Best CIS Implementation, Innovation in
Customer Service and Innovation in Extending a Legacy System.
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Exhibitor
Showcase
Exhibitor forum for informing utility personnel
about their products and services and client success stories.
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